On Nov 3, 10:58 am, gdonald <gdon...@gmail.com> wrote:
> So Diane is saying this is not a generic Android platform bug because
> it's only on HTC Heros, and then HTC is denying the bug exists even
> though many people in this very thread say they are experiencing it
> and can reproduce it.


If the problem can be reproduced on Hero phones by a range of users,
and doesn't happen on any other Android device, then it's pretty
clearly a problem with Hero phones.  It might not be HTC's fault, but
it's affecting their customers, so they're in the hot seat.

Software has bugs, and when the developers can't reproduce them it's
harder to sort out.  (The reply says "unable to replicate", not "don't
believe it exists", though the following couple of sentences suggest
the rep is moving on.)  My advice to everyone in this thread is: if
you are experiencing this problem, file a bug report with HTC, with as
much detail as you can manage.  Hopefully a pattern will emerge that
will allow them to isolate and reproduce the problem, and if it's in
their stuff, provide a fix.

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