GetSatisfaction.com seem to be a good site. A lot of software companies are
using them.

take care,
Muthu Ramadoss.

http://linkedin.com/in/tellibitz +91.98403.48914
http://androidrocks.googlecode.com - Android Consulting.



On Tue, Mar 17, 2009 at 1:10 AM, Alexander <[email protected]> wrote:

>
>
>
> On Mar 16, 9:46 am, Alexander <[email protected]> wrote:
> > Why is the comments system linear?? You cannot see any direct
> > responses to a comment, which would put much less significance on a
> > comment of a user that had a complaint, while the response had already
> > come previously or was resolved in a later version. I think it would
> > be beneficial to see replies to comments, especially from the
> > developer. You could still "Mark As Spam," so the current moderation
> > would be able to remain.
>
> I found a good example of really interesting support, at least on the
> internet (on the phone is a different issue). I really like the system
> at getsatisfaction.com - it is a bit "social networking" for me, but
> then again, it might be the type of support system that the users of
> the Market would be into.
> >
>

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