On the order confirmation email sent out after each app purchase, there's a link that says "Problems with this order? Contact [Company Name]". Following that link takes the customer to a page on their Google Checkout account for the order, and there they'll find a section which says "Questions about your order? Call [Company Name] 555-123-4567".
That phone number comes from your own Google Checkout account. Go to https://checkout.google.com/sell/settings?section=Profile (log in using your merchant account) and about halfway down the form you'll find "Public business information (shown to buyers) This information will help address inquiries from your buyers." It's the phone number I've entered there which gets shown to customers. And, that phone number field is marked "(optional)". If you don't want phone calls, don't enter a number there. Myself, I've put in the number of a low-cost voicemail-to-email service I've used for years. GVoice would probably work just as well, if you're Stateside. Over the last year of selling apps, I've had a handful of customer messages on that line, which I'm just as happy to field as I am any other support email. The number on your Developer Console > Profile page, AFAIK, is never given out to anyone. I just looked there, and it turns out I'd put my home number in (!). Nobody Android-related has ever called me at home. But I'd recommend that you DO put a real number there, in case Google DOES want to ring you someday. :^) String On Oct 6, 5:59 pm, Brian Conrad <[email protected]> wrote: > They said it was in the email receipt they got from the market. Thanks > for the link. I posted the "bug" and will see if I hear anything back > on. There is no button that lets you specify no phone number. I was > always able to leave it blank before. I don't think many small > developers want 3 AM calls. Either that or Google is deciding only big > companies should be doing Android software. > > > > TreKing wrote: > > On Wed, Oct 6, 2010 at 11:10 AM, Brian Conrad <[email protected]> wrote: > > >> When I asked how they got the number they said it came with the email. > > > Did they clarify what that means? It "came with the email"? What email? The > > one on the Market? > > > I have a number posted in my account too but it does not show up in the > > market though the website and email I have posted do. I vaguely remember > > this being an option to post the number in the Market which you could check. > > I wouldn't be surprised if this was broken with the additions of the LVL > > stuff to that same page. > > > You can report the issue here, siting a bug with the website. Save that > > link. Learn it. Love it. > >http://www.google.com/support/androidmarket/bin/request.py?contact_ty... > > > --------------------------------------------------------------------------- > > ---------------------- > > TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago > > transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
