On Fri, May 13, 2011 at 7:15 AM, Tobias Eisentrager < [email protected]> wrote:
> After a few weeks i stopped the "standard" email and now i only email > people who leave a wrong/error comment. Sometimes you can figure out what > nickname matches which real name. I normally write something like: Thank you > for your purchase, i noticed that that you left a comment about ... is there > something i can help you with to make it work? Same here. Only had one guy get slightly irate that he didn't expect me to "come after" him for his "review", but we had a nice discussion and he ultimately changed this 1-star rating to 3 and changed his fairly useless "part X sucks" type comment to a more constructive review. Most end up in changing a low rating / bad comment to a higher rating / good comment and sometimes a cancelled purchase turns into to a re-purchase. A few don't bother responding. If you can figure out which nickname goes with which user, it's worth a shot. ------------------------------------------------------------------------------------------------- TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
