Wish there was this capability for free apps. On May 13, 10:49 pm, TreKing <[email protected]> wrote: > On Fri, May 13, 2011 at 7:15 AM, Tobias Eisentrager < > > [email protected]> wrote: > > After a few weeks i stopped the "standard" email and now i only email > > people who leave a wrong/error comment. Sometimes you can figure out what > > nickname matches which real name. I normally write something like: Thank you > > for your purchase, i noticed that that you left a comment about ... is there > > something i can help you with to make it work? > > Same here. Only had one guy get slightly irate that he didn't expect me to > "come after" him for his "review", but we had a nice discussion and he > ultimately changed this 1-star rating to 3 and changed his fairly useless > "part X sucks" type comment to a more constructive review. > > Most end up in changing a low rating / bad comment to a higher rating / good > comment and sometimes a cancelled purchase turns into to a re-purchase. > > A few don't bother responding. > > If you can figure out which nickname goes with which user, it's worth a > shot. > > ------------------------------------------------------------------------------------------------- > TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago > transit tracking app for Android-powered devices
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