First off I have 7 apps and he never identified which one. His problem
is most likely incorrect entry and that information is provided in all
my product descriptions.
Hopefully the Internet will bring us a global language and I hope not
English as it too mongrel and evolved. An engineered language would be
preferable. One that anyone could learn quickly.
On 05/29/2011 09:55 AM, Robert Copelan wrote:
I would suggest to send it back to the person in both English and translated
with Google Translate. It isn't perfect but does a reasonable job and isn't
a huge effort (cut,paste,click). For sure trashing it doesn't show respect
for the fact that we live in a global world where not everyone speaks our
particular language. Sending both back also gives the other person a
better chance to understand the reply.
Robert
On Sun, May 29, 2011 at 12:44 PM, Brian Conrad<[email protected]>wrote:
What do you folks do when you get support email in a foreign language? Do
you go to the trouble of translating it with Google Translate or do you just
trash it? Do you reply in English or do you go to the extra trouble
translating it back to the sender's language not knowing if the translation
actually says what you want? I just reply in English. Furthermore in all
the years I've been publishing software except for Android I never got
support emails in other languages.
- Brian
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