On 07/02/2011 07:49 AM, John Coryat wrote:
One thing that Microsoft did right with the original version of Windows was
to include the Solitaire game with the base OS. That game was like a primer
for how to use Windows and the GUI. There are millions of people who figured
out drag and drop, double clicking and all the other features of the basic
operations of Windows because of this game.
Android should have a similar game included in every install. It would
really help the first time user understand what actions are available and
what they do. I had an Android over a year before I figured out that long
press on the home button would bring up a list of active apps. I found it
out by accident. That shouldn't be the case.
-John Coryat
Software companies figured out that "nobody reads the Help" and they
still don't. On phones where space can be spacious unread help files
take up space. And of course many developers are bad at writing help
files (they skip steps). I have two help sections in my apps: the one
built-in and one that is online. The latter is to address issues after
the app is released or things like file formats that only a few might be
interested in.
Still users have to know that the Menu button works with the app to even
find those help sections. Many younger users tend to be exploratory
with devices so figure these out but I find older folks don't tend to
explore. The "explore" paradigm is probably why a lot of apps don't
come with Help.
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