"Knowledgeable person" is quite a stretch when we're speaking of the
general public. Believe me I've been dealing with software and the
"general public" since the 1980s and it hasn't gotten any better and
maybe worse.
On 08/18/2011 06:44 PM, NWD Sports wrote:
Again it seems to be the @aol phenomenon. If they go to the Android
Market and click "install update" the app will alert them if they are
imposing charges on their account. Yes "Free Upgrade" may help, but
any knowledgeable person should know how to tell the difference
between a paid and free upgrade.
-----Original Message----- From: Brian Conrad
Sent: Friday, August 19, 2011 12:53 PM
To: [email protected]
Subject: Re: [android-discuss] Re: Curious reaction from my users
On 08/19/2011 08:21 AM, John Coryat wrote:
I've noticed an interesting pattern from the users who haven't
figured out
how to update from the market.
A good 60% have @aol.com e-mail addresses, another 35% have @msn.com
addresses. The rest are @yahoo.com. So far, not one single gmail
address has
asked or complained about the update requirement.
What does that say? I think the conclusions are pretty obvious.
-John Coryat
I don't recall anyone else making this point but users are often
confused with the term "update" and "upgrade". The get them confused
and think that they may get charged for an "update". So sometimes
telling them the update is "free" may be needed even if it is obvious to
the rest of us.
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