> > If that's your attitude towards your customers...
You miss the point. The app is free. People who use a free app aren't customers, they are users of a free program. As such, they have no special privilege to continue using the app. Once a user is banned, the only way they can use the app again is to do a hard reset on their device or get a new one. They are effectively shut out. In my opinion, I have the right to stop someone who is abusing the reputation of the program from continues use. The ones who get banned have already done their best to disparage the program so banning them won't make it worse, it will just teach them that there is a cost to such behavior. Banning them also provides a certain satisfaction to me. Everyone of the people banned have gone out of their way to be miserable humans despite my repeated attempts to satisfy them in a polite and dignified manner. They also have continued to use the program despite their venomous comments and remarks. As for paying customers, I haven't had to cross that bridge yet but if I come across a paying customer who's similarly abusive, I'll first give them a refund, then I'll ban them. This facility also allows me to stop a version or range of versions of the app from operating in order to force users to update the app. It's proved to be an exceptionally valuable tool in that regard. -John Coryat -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To view this discussion on the web visit https://groups.google.com/d/msg/android-discuss/-/mGCljjg_jegJ. To post to this group, send email to android-discuss@googlegroups.com. To unsubscribe from this group, send email to android-discuss+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
