On 4/13/15 1:29 PM, Owen DeLong wrote:
David,
I don’t see the angry phone call as the problem. I see it as a symptom.
The problem is the incorrect registrations. I want us to find out about those
incorrect registrations and resolve them. I certainly don’t want to simply
remove the symptom (angry phone call) by masking the problem (incorrect
registration).
They aren't necessarily incorrect registrations, they're redundant
registrations never requested by the POC. I've been on the receiving end
of this for several years. Here's one issue as I've observed it.
We're a regional ISP, and from time to time will have a customer out of
our service area with a need for direct Internet access. We contract
with several major providers for this, and one of them is Centurylink.
CenturyLink has some form of (presumably automated) process where they
process our order and submit my contact information from their order to
ARIN, consisting of my email address, phone number, etc. but with the
street address of our end-user customer.
For each of these, ARIN generates a separate unique POC record and then
sends annual POC validation requests. Of course, until I get these
annual requests, I have no idea that the POC records even exist.
ARIN apparently expects me to, for each and every one of these, jump
through several flaming hoops on their website to obtain a login, then
validate each and every one of them separately.
For anyone who hasn't done so, and this should be a requirement for
anyone in ARIN's web coding group, go to the ARIN page and try to set up
authentication for an existing POC for yourself that you didn't know
existed. It isn't exactly fun, nor quick, nor intuitive.
I haven't needed to resort to angry phone calls, but have generally been
able to resolve this by email. Ignore the auto-response that suggests
you do this yourself on the ARIN website, unless you like pain.
--
Jay Hennigan | CCIE #7880 | [email protected] | www.impulse.net
Voice +1.805.884.6323 | Fax +1.805.880.1523 | WB6RDV
Chief Network Architect | Impulse Advanced Communications
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