Re: HTML Email Submissions

[Reiser, John J]

** Scott,   I believe there is a section in the docs that talks about sending HTML format out and allowing a ReplyTo to update that record( Permissions permitting of course) I would think that the incoming reply would be in HTML also. Maybe you could exploit that?   We have used and HTML form on a web-site that sends a plain text formatted email for ticket submission. Would that help?   John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, April 27, 2006 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: HTML Email Submissions ** John, Unless I am missing something pretty basic (and believe me, I have been known to do that often), I only see outgoing html templates in the documentation. I do not see any samples of incoming HTML templates. I’ve got Dave Sanders’ outlook form sample from Gidd’s website, but would prefer HTML if possible. Thanks!   Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Thursday, April 27, 2006 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: HTML Email Submissions   Scott,   Couldn't you use the templates as described in the ARSystem Email documents?   I also remember someone posting an Outlook "form" that had the regular Remedy email format in the backend. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me     From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Thursday, April 27, 2006 6:36 AM To: arslist@ARSLIST.ORG Subject: HTML Email Submissions ** Can HTML email templates be used to submit tickets into Remedy? If so, can someone please provide a quick sample?   Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___