Hello John, Remember the licensing costs involved. ________________________________
From: Action Request System discussion list(ARSList) on behalf of John.A Simpson-contr Sent: Tue 5/9/2006 12:58 PM To: [email protected] Subject: opinions please - build vs buy BMC/Remedy HelpDesk & Change vs ??? background... TRW Automotive has been using ARS since 1997, all custom/homegrown HelpDesk & change management. We have one production server, one test server and one development server. 41 fixed and 63 floats in production. My boss's boss, has asked us to evaluate, how much to continue just buying ARS fixed and floats and 'rolling our own', (my words not hers), vs buying and then modifying/configuration of an "off-the-shelf" HelpDesk and Change Management. I am asked to compare 3 systems, BMC/Remedy HelpDesk/Change, one other ARS based solution (Enterprise Service Suite?) plus one additional non-ARS based solution. I am hopeful I will get some very helpful opinions/recommendations... John A. Simpson TRW Automotive Information Systems Program Office Remedy Global Technical Lead Fenton MI USA [EMAIL PROTECTED] 810-750-2547 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
