Re: "HP vs. Remedy" - License Costs

[Richard Brooks]

Title: "HP vs. Remedy" - License Costs

** When we compared HP Openview Service Desk vs. Remedy ITSP there were costs for the various Service Desk modules as well. The base SD license includes the use of the Incident forms, but not the other modules. For us Service Desk appeared to be the more expensive option.   Richard   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Wednesday, May 10, 2006 1:52 AM To: arslist@ARSLIST.ORG Subject: "HP vs. Remedy" - License Costs   Hello list, perhaps someone has some insights regarding the following : comparance of License costs between HP OpenView (Service Desk and custom) and Remedy (ITSM and custom). At a slide it says that HP is doing marketing with saying "we are cheaper" - at a partner's Remedy presentation there was also a slide showing that HP in fact is more expensive ... it was a bad translated one though and therefore the point could not be understood. To my understanding licensing works the follows : Remedy User - needs a floating or fixed license ( for custom applications, for the general right to access bought applications ) Application - each module needs a floating license ( AM, CM, ... ) - question : are there fixed/named application licenses for users too ?   HP User - general license need for accessing HP OpenView custom applications and/or bought applications ? ( don't know ) Application - only one SD license is needed, covering all included modules - there are also named licenses available, so user is licensed as well ?   ...so with that basic understanding, Remedy is actually being *way more expensive* due to having to license each module.   Does anyone have any insights regarding the license module comparence, or might be able to explain why Remedy is actually being cheaper ? :-)   Thanks so much in advance, Robert   .......................................................... Mit freundlichem Gruß / Kind regards Robert Kern Siemens VDO Automotive AG SV IO CW PD Sodener Straße 9 65824 Schwalbach Germany Tel. +49 619 687 2546 Fax +49 619 687 792 546 E-Mail: [EMAIL PROTECTED] Internet: http://www.siemensvdo.com   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___