Re: notify via SMS mobile phone messages

Tue, 25 Jul 2006 08:58:54 -0700

**

We only use email to a SMS address. I do not know of another way.

 

Roger A. Nall

OSSNMS Sr. Remedy Administrator/Developer

T-Mobile USA

Desk: 973-644-3963

Cell: 973-652-6723

FAX: 973-490-3296

sf49fanv     AIM IM

RogerNall   Yahoo IM

 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of djhuang
Sent: Tuesday, July 25, 2006 11:44 AM
To: [email protected]
Subject: Re: notify via SMS mobile phone messages

 

Hi Roger,

   AFAIK, there're two ways of sending SMS from a computer to mobile phones.
   One is send a email contains SMS to a gateway then the gateway would help to deliver to
   the cell phone. The other is to use a CLI program to transfer with parameters specified.
   But I think the second one would be better, wouldn't it?

   Thanks.

djhuang

2006/7/25, Nall, Roger <[EMAIL PROTECTED] >:

**

We do this all the time. The biggest issues are:

·         Data limitation – I believe you are limited to 175 characters total and this includes the Subject.

·         You should only accommodate this for internet SMS devices.

·         You would need to have a field in the user's profile that contains the SMS address. You would need to capture this value in your Notification routines.

 

HTH,

 

Roger A. Nall

OSSNMS Sr. Remedy Administrator/Developer

T-Mobile USA

Desk: 973-644-3963

Cell: 973-652-6723

FAX: 973-490-3296

sf49fanv     AIM IM

RogerNall   Yahoo IM

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of djhuang
Sent: Tuesday, July 25, 2006 11:11 AM
To: [email protected]
Subject: notify via SMS mobile phone messages

 

Hi!

 

I currently have a working ITSM Helpdesk system but have been asked

to notify our assignees via SMS message.  Since SMS messages is not a

default method, so I guess there would be some integrating work to do.

 Is there anyone could give me suggestions to accomplish this?

 Thanks.

 

djhuang

 

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