**
Hi Stephen,
By registry key I meant the entry in form 'CAI Plugin Registry'. Sorry
I should have been more precise.
What happened after you restarted the server? If the problem still
persists try changing the private queue number to the other queue
number created during installation.
Has there been any response on this from Remedy Support?
Heider, Stephen wrote:
**
Anjali,
Same error here with Problem
Management module. All of the ARS 7 and ITSM 7 modules were installed
on a newly built server that did not have any previous ARS software
loaded.
There are 2 private queues
that were added by the installation programs (After the initial ARS 7.0
p1). I don't know which installation program created the private queue
(#
The CAI Plugin Registry form
did not have any records on our system. I added one record with the
private queue number (that was created by installation programs) with 2
threads. I restarted start the server.
Which registry key? In
HKLM/Software/Remedy and HDCU/Software/Remedy I don't see the place to
enter the queue number.
Stephen
**
Hi ,
We got the same error. We have not been able to resolve this issue but
here's a workaround that can be used -
Create a new private queue in admin tool (Server Information ->
Server Ports and Queue) and note its RPC Program Number. Open the form
'CAI Plugin Registry' and look for the entry with PluginID = CAIPLUGIN
(our form has only one entry..) Modify the registry to reflect the new
private queue no = RPC Program Number of new queue. Restart the server.
As I said this is a workaround and the problem will return after a
while.
Do let me know if you are able to find a solution to it
Regards
Anjali
Mike Gould wrote:
**
Good Morning List,
I've just finished a full installation of ITSM 7.0 and was
checking out the new features when I tried to open the Foundation
Elements Overivew Console and received the following error:
ARERR [8939] The AR System Plug-In server is not
responding. Cannot connect to the system at this time. Contact your
AR System Administrator for assistance. : RPC: Timed out
I've contacted Remedy Tech Support and provided them all the
logs but they haven't been able to offer a solution so far. Everything
else appears to be functioning correctly and all the services are up,
including the arplugin.exe service.
If anyone else has experienced this problem and knows of a
resolution, I would appreciate it if you could pass it along.
Thanks in advance,
Michael J. Gould
Senior Software Engineer
U.S House of Representatives
ARS 7.0 Patch 1
ITSM 7.0
Windows Server 2003 R2
MS SQL Server 2000 w/ SP4
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