BTW, here's a tip... When installing Incident (on Windows) or any of the mammoth installations from BMC keep the Task Manager open and the Performance tab selected. If you have already started the installation press Ctrl+Alt+Delete and select Task Manager.
With the installation program hiding all windows and taking up the entire screen I did not notice the error message I detailed in the previous message - it was hiding behind the install window. It could have been there for an hour or more. When the Task Manager is open it allows you to see your task bar and any open windows. The Performance tab will also show the CPU utilization. If it drops to less than 5% for an extended period of time it could be the installation locked up. If so, at least you won't be waiting for hours. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, July 27, 2006 1:27 PM To: [email protected] Subject: Re: Incident Management install woes Similar situation... I am installing the Incident 7.0 module today. After a few hours I received this error: "Error Number: 0x80040707 Description" There was no description. When I clicked OK I received this error: << start of error message >> An error (-5012 : 0x8000ffff) has occurred while running setup. Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: MBC Software, Inc. (http//www.bmc.com). Error Code: -5012 : 0x8000ffff Error Information: >Ctor\ObjectWrapper.cpp (332) >Ctor\ObjectWrapper.cpp (201) >SetupDLL\SetupDLL.cpp (1397) PAPP:BMC Remedy Incident Management PVENDOR:BMC Software, Inc. (http://www.bmc.com) PGUID:79F12E66-C4A0-4899-9C59-D0BD23BC9E21 $10.1.0.238 @Windows Service Pack 1 (3790) IE 6.0.3790.1830 << end of error message >> I checked this solution from InstallSheild but all registry entries are fine. http://consumer.installshield.com/kb.asp?id=Q108167. There is plenty of disk space and I am installing with a Local Administrator account (Windows Server 2003). I will to try the installation again. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Thursday, July 27, 2006 11:49 AM To: [email protected] Subject: Incident Management install woes Hi, I have Oracle 10G R2 on Windows Server 2003 and ARS 7. My Incident Management 7 install took hours and the log files report many errors. The vast majority of .arx and .def files failed to import. Several times during the install the following error was displayed 'Driver command completed with error' I OK'd this, and the install appeared to resume and eventually completed without any Remedy-like notification that there were problems. Any ideas what might be wrong? I installed all the prerequisites in the specified order and licenced ARS and Incident Management beforehand. Thanks Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
