Axton, But that same point has to have been said for any "version +1" of ARS too. You always end up paying support costs based on the "current list price". And I can not remember a time when the base price for the software went down. (Can anyone?)
Meaning.... Even if SLA was "simply" going to have a v7 then support cost could still be increased year to year. It is a no cost upgrade to get the new key, but to actually use it then you have to pay for that maintenance too. :) Personally I am not loving what the "misdirection" appears to be for the OOB apps. (Maybe BMC will eventually get their act together.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/3/06, Axton <[EMAIL PROTECTED]> wrote:
My understanding is that maintenance costs for the SLM licenses will be based on the new list price once you upgrade; so it's not really a free upgrade. Axton Grams
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