Chris:
Thank you for the update. I think that I had to set WebServices to an administative user in order to use LDAP authentication through Mid-Tier.
In any case, I hope that BMC Customer Support can come up with an answer.
BTW, did you check through your logs to see if there were any errors reported back from the server process?
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chris Rom
Sent: Wednesday, August 16, 2006 8:21 AM
To: [email protected]
Subject: Re: Midtier 7 authentication error
James,
since this is a sandbox, everything is installed on the same machine. I can ping the AR Server fine from my laptop by just using the server name.
Windows 2003 Server SP1
Oracle 10g
AR System 7.0 & ITSM 7.0
Java SDK 1_4_2_11
Tomcat 5.0.28
Mid-Tier 7.0
AR Server Settings:
I tried with both 'Authentication Server' blank as well as my AR Server selected. Not sure if it is required.
Web Service Settings:
This is blank since we are not using web services
On the login page, I usually leave the 'Authentication Server' blank but I also tried to enter my AR Server name as well as the LDAP server domain name. Nothing worked.
I submitted a ticket to Remedy Support since I need to get this working ASAP. My demo licenses are only good til the end of August.
I will let you all know the solution, if any.
Thanks for your help
Chris
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