Dear Jamie,
The AR System email engine is a service that transforms emails into an interface to the AR System server. The email engine enables end-users to instruct the AR System server to perform queries, submissions, or modifications to entries, all using email. This feature is particularly useful for users without direct access (a high-speed network link) to the AR System
server. The email engine can also return the results of such requests in email formatted using plain text, RTF, HTML, or XML content. In addition, the email engine can process notifications using workflow actions such as filters
or escalations.
server. The email engine can also return the results of such requests in email formatted using plain text, RTF, HTML, or XML content. In addition, the email engine can process notifications using workflow actions such as filters
or escalations.
Note: In the 6.0 release, you must install the email engine in order to send
notifications from the AR System server.
The email engine is a stand-alone client program that can be installed and run on any computer system as an independent service. Running as a service, the email engine provides the following capabilities:
Receiving mail: The Remedy email engine receives email messages from an email account on your company mail server. These email messages can include instructions that are then interpreted by the email engine into API calls to your AR System server. These instructions can involve the modification of form entries, entry submissions, or the retrieval of multiple entries from your AR System server.
Sending mail: The email engine can be used to send email messages which can include the results of queries, submissions, or modifications to entries contained on your AR System server. These emails can be formatted using templates that specify the layout of a message in either plain text, RTF, HTML, or XML.
Processing notifications: If you choose email when creating a Notify filter or escalation, you can use the email engine to send text messages, contents of select fields, or attachments when workflow is triggered.
Hope this piece of information helps you in making a decision.
Regards,
Roney Samuel Varghese
On 8/17/06, Blodgett, Jamie <[EMAIL PROTECTED]> wrote:
Ok, I'm going to throw this one out there and see what comes back =)
We are in the midst of our project to upgrade from 5.0 to 6.3. We've just setup the testbox and are getting ready to setup the midtier. However, in Production, wee currently use RemMail to process incoming email into remedy tickets. All our apps are in-house developed. RemMail is gone (as far as I've been able to tell). So, has anyone replaced RemMail functionality with regular Remedy functionality? Is it the Remedy email engine?
Thanks!
Jamie Blodgett
Rinker Materials
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