Rick, I have been told the following from a "BMC insider":
1) 10% support reduction by the end of Aug. 2) 10%(more) support reduction by the end of 2006 3) Goal of reduction of support group size located in the USA by 90% by end of Aug 2007 4) BMC is offering some current support people the "opportunity" to relocated to India to train their replacements and/or manage them. AND 5) Tech support will try to move "away" from custom questions and towards "Out of the Box Application" support. I will reserve judgment on if this is good or bad for BMC at this point. But I know it is not good for the USA's economy. ( More people looking for jobs is very rarely a good thing. ) And Rick, yes I have noticed the outsourcing of Engineering. IMHO this is a direct contributor to: more bugs per version, less people who knows the code or how to fix them, Longer lag time for fixes due to different people creating/fixing/enhancing the code and generally degrading quality of docs for an exploding set of changing features version to version. The attention to detail not to mention long standing "ARS features/standards" are being ignored in the name of "progress" and all of that is possible when very few of the original team is left holding the captains chair. There are several features that date back as far as I can remember (v2) that were BROKE/REMOVED in v5 and v7. Backwards compatibility appears to be less important than what the "next version of the Out of the Box applications needs are". And the real kicker is that these changes were not documented/announced in a way to provide a path forward, or even awareness of the changes for the customer. ( A trend that I think will be the demise of the product line as a custom application platform.) My fear is that this is just the beginning. It is inevitable that at some point there will be nothing left of the original Remedy company. What remains to be seen is if BMC will fill those very big footprints, and if we will like the style of the shoe's that are selected to get that task completed. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/7/06, Rick cook <[EMAIL PROTECTED]> wrote:
** Can you say "trial balloon"? I don't know who Jamahowal is, and I doubt anyone else here does, either, so this could be nothing but so much hot air. Besides, Remedy has had outsourced engineering for years - has anyone noticed? Rick
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