Axton:
With the Report/macro method is it possible to 'down-level' the password. That is, take a password from a 6.x system and move it into a 5.x system? I think this is what is needed. I know it is possible to take a 5.x export and move it into a 6.x system.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton
Sent: Thursday, September 14, 2006 11:54 AM
To: [email protected]
Subject: Re: Syncing passwords between two servers
I believe there are problems using the api to export/import password data that macros do not have. i.e., passwords gathered using the api have a different format than passwords gathered using a macro/report.
The format generated by the api can not be used to recreate the account, but the format used by a macro/report can be used to import the value.
Axton Grams
On 9/14/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> Dear Rmdy_Buckeye, (Go Bucks!)
>
> I would think about this approach. It might work. (Please test.)
>
> When a password change event happens ( I will leave it up to you to
> figure out how to detect/identify that ) Run (via a Filter Run Process
> action) an batch/shell script on the ARS server. This script should
> call the runmacro(.exe) to export the selected Request ID record to an
> ARX format file. Then call the runmacro again to "import" the data
> back to the target server. Hopefully the password encryption formats
> will work between the two ARS server versions listed. ( I think it
> will, but I have not explicitly tested it.)
>
>
> Sure you should be able to do this via an API that you write too. But
> why bother writing something new if existing command line tools work?
>
> HTH.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
>
>
>
> On 9/14/06, Rmdy_Buckeye <[EMAIL PROTECTED]> wrote:
> > At our installation, we have two servers, one running Remedy 6 and
> > the other running Remedy 5. We have some users that have accounts on
> > both servers. Sometimes the use has to call our helpdesk to reset
> > password on Remedy 6 server. The helpdesk cannot reset the password
> > on the 5 server. I am trying to develop logic that will
> > automatically sync the paswords when they are changes on 6 server. I
> > have developed an active link that will sync passwords on both
> > servers if the user logs into both servers with old password.
> > However this won't work if they change their password on the 5 server first.
> >
> > Basically, I need to know, is there a way i can call remedy 5 server
> > and have it set the new password from the 6 server. Perhaps through
> > a run process command, or some kind of api?
> >
> > Any help would be appreciated
> >
> > Thanks
> >
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