Axton:
You are correct. It is not possible to move the encrypted password directly from one server to another using API calls. You can move them using DSO, but this is a poor reason to have this product on your server. What I'd really like to know (and I don't have two servers to install Remedy on), is it possible to down-level the password from a 6.x to a 5.x server? I don't think this is possible using an export/import, but this should be tested to see if it is actually possible before expending energies to build an automated process that will call runmacro to export a record and then arimportcmd to bring it into the other server's records. Nothing like a mad-as-hell user who cannot login because their password is no good.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton
Sent: Thursday, September 14, 2006 12:18 PM
To: [email protected]
Subject: Re: Syncing passwords between two servers
Right, what I'm trying to do is dissuade the use of the api, because with that you can't move a password from 6 to 6, from 5 to 6, or from
6 to 5. Not sure if any changes were made in this api call for the 7.x releases.
Axton Grams
On 9/14/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
> **
>
>
> Axton:
>
> With the Report/macro method is it possible to 'down-level' the password.
> That is, take a password from a 6.x system and move it into a 5.x
> system? I think this is what is needed. I know it is possible to
> take a 5.x export and move it into a 6.x system.
>
>
> James McKenzie
> L-3 GSI
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Axton
> Sent: Thursday, September 14, 2006 11:54 AM
> To: [email protected]
> Subject: Re: Syncing passwords between two servers
>
>
> I believe there are problems using the api to export/import password
> data that macros do not have. i.e., passwords gathered using the api
> have a different format than passwords gathered using a macro/report.
>
> The format generated by the api can not be used to recreate the
> account, but the format used by a macro/report can be used to import the value.
>
> Axton Grams
>
>
> On 9/14/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
> > Dear Rmdy_Buckeye, (Go Bucks!)
> >
> > I would think about this approach. It might work. (Please test.)
> >
> > When a password change event happens ( I will leave it up to you to
> > figure out how to detect/identify that ) Run (via a Filter Run
> > Process
> > action) an batch/shell script on the ARS server. This script should
> > call the runmacro(.exe) to export the selected Request ID record to
> > an ARX format file. Then call the runmacro again to "import" the
> > data back to the target server. Hopefully the password encryption
> > formats will work between the two ARS server versions listed. ( I
> > think it will, but I have not explicitly tested it.)
> >
> >
> > Sure you should be able to do this via an API that you write too.
> > But why bother writing something new if existing command line tools work?
> >
> > HTH.
> >
> > --
> > Carey Matthew Black
> > Remedy Skilled Professional (RSP)
> > ARS = Action Request System(Remedy)
> >
> > Love, then teach
> > Solution = People + Process + Tools
> > Fast, Accurate, Cheap.... Pick two.
> >
> >
> >
> > On 9/14/06, Rmdy_Buckeye <[EMAIL PROTECTED]> wrote:
> > > At our installation, we have two servers, one running Remedy 6 and
> > > the other running Remedy 5. We have some users that have accounts
> > > on both servers. Sometimes the use has to call our helpdesk to
> > > reset password on Remedy 6 server. The helpdesk cannot reset the
> > > password on the 5 server. I am trying to develop logic that will
> > > automatically sync the paswords when they are changes on 6 server.
> > > I have developed an active link that will sync passwords on both
> > > servers if the user logs into both servers with old password.
> > > However this won't work if they change their password on the 5
> > > server
> first.
> > >
> > > Basically, I need to know, is there a way i can call remedy 5
> > > server and have it set the new password from the 6 server. Perhaps
> > > through a run process command, or some kind of api?
> > >
> > > Any help would be appreciated
> > >
> > > Thanks
> > >
> > >
> ____________________________________________________________________
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> > >
> >
> >
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