Right, what I'm trying to do is dissuade the use of the api, because with that you can't move a password from 6 to 6, from 5 to 6, or from 6 to 5. Not sure if any changes were made in this api call for the 7.x releases.
Axton Grams On 9/14/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
** Axton: With the Report/macro method is it possible to 'down-level' the password. That is, take a password from a 6.x system and move it into a 5.x system? I think this is what is needed. I know it is possible to take a 5.x export and move it into a 6.x system. James McKenzie L-3 GSI -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, September 14, 2006 11:54 AM To: [email protected] Subject: Re: Syncing passwords between two servers I believe there are problems using the api to export/import password data that macros do not have. i.e., passwords gathered using the api have a different format than passwords gathered using a macro/report. The format generated by the api can not be used to recreate the account, but the format used by a macro/report can be used to import the value. Axton Grams On 9/14/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Dear Rmdy_Buckeye, (Go Bucks!) > > I would think about this approach. It might work. (Please test.) > > When a password change event happens ( I will leave it up to you to > figure out how to detect/identify that ) Run (via a Filter Run Process > action) an batch/shell script on the ARS server. This script should > call the runmacro(.exe) to export the selected Request ID record to an > ARX format file. Then call the runmacro again to "import" the data > back to the target server. Hopefully the password encryption formats > will work between the two ARS server versions listed. ( I think it > will, but I have not explicitly tested it.) > > > Sure you should be able to do this via an API that you write too. But > why bother writing something new if existing command line tools work? > > HTH. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 9/14/06, Rmdy_Buckeye <[EMAIL PROTECTED]> wrote: > > At our installation, we have two servers, one running Remedy 6 and > > the other running Remedy 5. We have some users that have accounts on > > both servers. Sometimes the use has to call our helpdesk to reset > > password on Remedy 6 server. The helpdesk cannot reset the password > > on the 5 server. I am trying to develop logic that will > > automatically sync the paswords when they are changes on 6 server. I > > have developed an active link that will sync passwords on both > > servers if the user logs into both servers with old password. > > However this won't work if they change their password on the 5 server first. > > > > Basically, I need to know, is there a way i can call remedy 5 server > > and have it set the new password from the 6 server. Perhaps through > > a run process command, or some kind of api? > > > > Any help would be appreciated > > > > Thanks > > > > ____________________________________________________________________ > > ___________ UNSUBSCRIBE or access ARSlist Archives at > > http://www.wwrug.org > > > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125_______________________This posting was submitted with HTML in it___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
