Himanshu:
I'm becoming more and more confused by what you are stating.
Here is something that you must keep in mind when developing a strategy: What do you really want to accomplish?
So here are my questions:
On Create, what do you want to check has happened to change the form from the default values?
On Query, what do you want to check has happened to change the query from the defaults?
Then you setup your logic to check for these changes. If the change did not occur, then you want to popup your error message, right?
Well reverse your logic and have the error box appear on an if value on a higher execution Active Link.
Let's say you want to check if the user set a particular value in the Status field on Create. You check if this has NOT happened and then popup your error message. You can check for more than one error condition in an active link this way.
For instance, you want to check if the Status is set to anything other than New on a create AND you want to check if the Case ID is not empty on a Query. You can do the following:
($OPERATION$ = "CREATE" AND $Status$ != "New") OR ($OPERATION$ = "QUERY" AND $Case ID$ = $NULL$)
And in the IF action you run your popup.
What you are trying to do is run this as an else to your processing. If that is the desired result then wrap the above with parenthesis '()' and add the word NOT to the beginning. Then your desired IF action should run if both of the statements are FALSE and the Else action should run if one of the two are TRUE.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kohli, Himanshu
Sent: Thursday, September 14, 2006 2:18 PM
To: [email protected]
Subject: Re: Two different Condition 's in Run If
No James
Even the one
($OPERATION$ = "QUERY" AND 'Case ID+' = $NULL$ ) OR ($OPERATION$ = "CREATE" AND 'Case ID+' = "HD")
you mentioned has failed to get my desired error msg which was defined in Else If tab as it goes into the If tab and opens up my Window.
No everything is on the Help Desk form and we have 'HD' as a Prefix to our Case ID's so the default parameter for the two different scenario's become :-
Create Screen / When a User will Press F2 ===> Operation = CREATE , Case ID+ = HD and Status = New
Search Screen / When a User will Press F3 ===> Operation = QUERY , Case ID+ = Null and Status = Null
now I just want both of these two conditions to be checked in a single ACTL .... even though I have managed to do the needful with two ACTL's with a different Logic but now this has become a Puzzle to be sorted out as well...
So just give me a Run If condition which will make my Else tab in action and not If tab into Action.....
Thanks for trying to help me
Thanks & Regards
Himanshu Kohli
Remedy Developer / Administrator
________________________________
From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thu 9/14/2006 4:31 PM
To: [email protected]
Subject: Re: Two different Condition 's in Run If
**
I think this has been answered but here goes:
You want to send an error message if the user has not selected a Case ID when running a query:
($OPERATION$ = "QUERY" AND $Case ID$ = $NULL$) will select no case id selected on a Query.
Now, here is something interesting and I have to ask. Is the Case ID from another form?
Thus you can do the following if this is so:
($OPERATION$ = "CREATE" AND $Case ID$ LIKE "%HD%")
Will look to see if the Case ID field has the characters HD in them for a create operation. If you want to check if only the first two characters are HD then it would look like:
($OPERATION$ = "CREATE" AND $Case ID$ LIKE "HD%")
Combine them with an OR if you want to check if both are true:
($OPERATION$ = "QUERY" AND $Case ID$ = $NULL$ ) OR ($OPERATION$ = "CREATE" AND $Case ID$ LIKE "%HD%")
Set your error message in the Else tab and this should work.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kohli, Himanshu
Sent: Thursday, September 14, 2006 1:11 PM
To: [email protected]
Subject: Re: Two different Condition 's in Run If
James
It so simple but making me really crazy about it ...
ok let me try to explain you briefly
I want to block a user action on a Button Click to open a new Window and to include both the condition's in a single ACTL's Run If
1) On Query when he has no Case Id selected or searched (i.e. Case ID = Null )
2) On Create when his Case ID has a default value ( Case ID = HD)
Now I am trying that
Run If ==> ('Case ID' != $NULL$) OR ('Case ID' != "HD")
If Action ="" Open the Window
Else If ==> Error Msg
Result : If I use only one of each condition in the Run If ..it works as desired but fails when I try to use both with "OR"
I beleive its somthing to relate with the execution of an ACTL at two different Operation's CREATE & QUERY on Help Desk form.
I am having
ARS 6.3 , Windows 2k with MS SQL 2K
I hope you will be able to pull me out of this ...
Thanks & Regards
Himanshu Kohli
Remedy Developer / Administrator
PS : It looks so simple but has made me sound like ....
________________________________
From: Action Request System discussion list(ARSList) on behalf of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Thu 9/14/2006 3:14 PM
To: [email protected]
Subject: Re: Two different Condition 's in Run If
**
Himanshu:
What EXACTLY are you trying to do? Your Run-if qualification is leading me to ask the question.
Thank you for changing the Subject:
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kohli, Himanshu
Sent: Thursday, September 14, 2006 12:06 PM
To: [email protected]
Subject: Re: Two different Condition 's in Run If
**
Eric
No even this is not working ...
Frederick
My ACTL executes on a Button on Help Desk form and runs for both CREATE & QUERY operations but only Status field is a Required Field so idealy this should not make my Run If condition fail..
Once again If I am using just one of the condition without using 'OR' all works as desired...
plz help me to get out of this puzzel...
List : plz excuse me for not using a new subject in my initial post ..... that was a mistake :(
Thanks & Regards
Himanshu Kohli
Remedy Developer / Administrator
________________________________
From: Eric Roys [mailto:[EMAIL PROTECTED]]
Sent: Thu 9/14/2006 11:21 AM
To: Kohli, Himanshu
Subject: RE: Mid-Tier 7.0 Installation Problem
Try:
(( 'Status' != "New") AND ('Case ID+' != "HD" )) OR (('Status'
!= $NULL$) AND ('Case ID+' != $NULL$))
The additional parenthesis are needed to distinguish one OR from the other.
Eric Roys
Sr. Software Engineer
Verizon Business
Email: [EMAIL PROTECTED]
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-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kohli, Himanshu
Sent: Thursday, September 14, 2006 10:15 AM
To: [email protected]
Subject: Re: Mid-Tier 7.0 Installation Problem
Hey List
I know its going to be very simple but now since I have tried all my combination (i.e. using braces ) I would like to seek your help.
I want my ACTL to execute its 'Else Action' for the below mentioned 'Run If ' condition
( 'Status' != "New" AND 'Case ID+' != "HD" ) OR ('Status' !=
$NULL$ AND 'Case ID+' != $NULL$)
every things works as desired when I use just one of them but with an OR when try to have both the condition in my Run If ... I fail
Note : I do not want to make use of any other parameter other than the Status & 'Case ID
Thanks for your quick help
Himanshu Kohli
Remedy Developer / Administrator
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