Paul,
Oh... and I meant to say this the first time...
In that Set Field action that your doing that REPLACE() function...
make sure your doing something like...
REPLACE ($Submitter$, RIGHT("
",1), "<br>")
The first parameter in the RIGHT() function is done by clicking on the
"..." box in the set field value and typing a return.
The reason you need to do that RIGHT() trick is that ARS actually
LPAD's a hard return with a space automatically when you save the
workflow. So when you say "<cr>" it saves " <cr>". Which throws out
the REPLACE function's matching. :)
ARS 101 (been this way since v5? v6?)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/25/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
Paul,
Also make sure that the HTML your producing is a full HTML document.
("< html >< body > ... more stuff here ...< / body>< / html >") [ Note
I added spaces in those tags to try to help those poor people who use
a browser to read their email. ] You may not be seeing things because
of the browser trying to "help you" if you only passed it a chunk of
an HTML doc like a single paragraph.
And when you say "substituting" you really mean a Set field action
that is prepping the character field before you push the contents
(HTML doc) into the view field right?
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/25/06, Paul Shea <[EMAIL PROTECTED]> wrote:
> I'm having a problem converting a multi-line character field to an HTML
> document.
> When I hit the 'Enter' key and tab over to the next line in a Remedy
> character field, the HTML text doesn't appear on a new line.
> I've tried substituting the symbol "|" and "ΒΆ" with the <BR> tag, but the
> symbols aren't recognized.
> Is there a special character or symbol that denotes a carriage return or
> end of line that I need to replace with a <BR> tag?
> Thanks,
> Paul Shea
> Tideworks Technology
> [EMAIL PROTECTED]
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