This is I guess the same problem as the topic from September 5, called "Adding field to a report". For searching the arslist archives, you can try the website at http://arslist.org
It would help if you would state in your email what version of AR System and what application version you are using. You are using Remedy Helpdesk, but I can not tell whether it is v4, v5 or later. Assuming it is v5 or later, there is an active link that runs this report. The report is just a simple remedy .arr file I guess, you can create one yourself using Tools > Reporting.
Check the active link: HPD:HPD-PrintHPDCase01
Find the report, open it in the user tool, add the fields, save the report and put it back.
Good luck with your first Remedy steps,
Kind regards,
Michiel
**__20060125_______________________This posting was submitted with HTML in it___Hello all,
This is my first post on this list, so please bear with my ignorance.
We have Remedy ITSM Help Desk installed and I was trying to tweak the ' Print Case ' button on the Request form. Basically, I wanted to add more fields in the report( which is sent to the printer ). Its pretty comprehensive, but I wanted to include ' Department ' in the report. I have tried reverse engineering to find out where this report lies to make the needed mods, but I am stomped. It seems like a basic .arr file is the one running it, I did find a file called ' case_0.arr ' which contains all the parameters of the printed case( I made the changes to this and it did nothing ). Has anyone played with this button and its associated features?
ARS System: 6.3
Help Desk: 6.0
Saji
Saji Philip
HISD-Technical Support Services
713-892-7378(SERV)
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__20060125_______________________This posting was submitted with HTML in it___
