Re: Print Case

[Philip, Saji L]

** Hey, Michiel               I’ve tried to locate this report file ( .arr ).  I have located a file ‘ case_0.arr ‘ which contain the parameters mentioned, but I cannot bring it up using the Remedy User tool.  It does not see the file.  I have check the Active Link ‘ HPD:HPD-PrintHPDCase01 ‘ and the report its referring to is ‘ case ‘.  By the way, I am running ARS 6.3 and Help Desk 6.x.  Here is the path I am looking at, where I see the file( case_0.arr ) and please let me know if I am looking in the wrong area…               C:\Program Files\AR System Applications\servername\Remedy Help Desk\en\workflow\printreports_1042507350     Thanks,   Saji   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michiel Beijen Sent: Monday, October 09, 2006 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Print Case   ** Hi Saji, This is I guess the same problem as the topic from September 5, called "Adding field to a report". For searching the arslist archives, you can try the website at http://arslist.org It would help if you would state in your email what version of AR System and what application version you are using. You are using Remedy Helpdesk, but I can not tell whether it is v4, v5 or later. Assuming it is v5 or later, there is an active link that runs this report. The report is just a simple remedy .arr file I guess, you can create one yourself using Tools > Reporting. Check the active link: HPD:HPD-PrintHPDCase01 Find the report, open it in the user tool, add the fields, save the report and put it back. Good luck with your first Remedy steps, Kind regards, Michiel On 10/9/06, Philip, Saji L <[EMAIL PROTECTED]> wrote: ** Hello all,               This is my first post on this list, so please bear with my ignorance.               We have Remedy ITSM Help Desk installed and I was trying to tweak the ' Print Case ' button on the Request form.  Basically, I wanted to add more fields in the report( which is sent to the printer ).  Its pretty comprehensive, but I wanted to include ' Department ' in the report.  I have tried reverse engineering to find out where this report lies to make the needed mods, but I am stomped.  It seems like a basic .arr file is the one running it, I did find a file called ' case_0.arr ' which contains all the parameters of the printed case( I made the changes to this and it did nothing ).  Has anyone played with this button and its associated features?                 ARS System: 6.3             Help Desk: 6.0   Saji           Saji Philip HISD-Technical Support Services [EMAIL PROTECTED]   713-892-7378(SERV)   ____________________________________________________________________________ CONFIDENTIALITY NOTICE This message (including any attachments) contains information that may be confidential.  Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, print, retain, use, copy, distribute or disclose to anyone the message or any information contained in the message.  If you have received the message in error, please advise the sender by reply e-mail, and destroy all copies of the original message (including any attachments).   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___