I know this is a case by case issue, but does anyone have a general time
estimate on how long it might take to upgrade a ARS 6.3/ITSM 5.6
Solaris/Oracle environment to ARS 7.x/ITSM 7.x Solaris/Oracle. When
my organization implemented ITSM 5.x, it took several months with fit
gap, configuration meetings, development, and testing. I realize that
the applications are drastically different, so there could be
significant training and business procedural changes involved. I would
image this process would be similar to starting from scratch since the
ITSM apps have changed so much?
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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