That is true. I have went through that process before during the ITSM
5.x rollout. Previously, my organization used a "home grown" ARS app.
However, in that case we decide to archive the old data since there was
such a huge gap between what ITSM 5.x looked and felt like compared to
the "home grown" app. I was hoping (really hoping) that the data from
Helpdesk and Change Management would be more portable. Is this not the
case, or are the apps so different that the data will not work in the
new ITSM 7 apps.?
Axton wrote:
That is accurate, but you have to consider the data that exists in
your current system. Even if you convince the business to change, you
will have legacy data that will have to be dealt with, one way or
another.
On 10/9/06, Kyle Whitley <[EMAIL PROTECTED]> wrote:
We use Helpdesk and Change Management. Looking at the documents I have
downloaded from Remedy Support on the ITSM 7 apps. I would guess my
time line should be geared toward a new implementation and not an
upgrade. Meaning whatever processes my organization went through in the
last roll out will need to be duplicated, with an emphasis on business
process changes and training. Is that accurate?
Thanks
Kyle
Axton wrote:
> Your image of the process changes are accurate in their relation to
> the business. A lot of the time calculation will be driven by
> which/how many apps you use and the extent to which they are utilized.
>
> Axton Grams
>
> On 10/9/06, Kyle Whitley <[EMAIL PROTECTED]> wrote:
>> I know this is a case by case issue, but does anyone have a
general time
>> estimate on how long it might take to upgrade a ARS 6.3/ITSM 5.6
>> Solaris/Oracle environment to ARS 7.x/ITSM 7.x Solaris/Oracle.
When
>> my organization implemented ITSM 5.x, it took several months with fit
>> gap, configuration meetings, development, and testing. I realize
that
>> the applications are drastically different, so there could be
>> significant training and business procedural changes involved. I
would
>> image this process would be similar to starting from scratch since
the
>> ITSM apps have changed so much?
>>
>> --
>> Kyle Whitley
>> IT System Support Professional
>> Office of Information and Instructional Technology (OIIT)
>> Board of Regents of the University System of Georgia
>>
>>
_______________________________________________________________________________
>>
>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>>
>
>
_______________________________________________________________________________
>
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
