That is accurate, but you have to consider the data that exists in your current system. Even if you convince the business to change, you will have legacy data that will have to be dealt with, one way or another.
On 10/9/06, Kyle Whitley <[EMAIL PROTECTED]> wrote:
We use Helpdesk and Change Management. Looking at the documents I have downloaded from Remedy Support on the ITSM 7 apps. I would guess my time line should be geared toward a new implementation and not an upgrade. Meaning whatever processes my organization went through in the last roll out will need to be duplicated, with an emphasis on business process changes and training. Is that accurate? Thanks Kyle Axton wrote: > Your image of the process changes are accurate in their relation to > the business. A lot of the time calculation will be driven by > which/how many apps you use and the extent to which they are utilized. > > Axton Grams > > On 10/9/06, Kyle Whitley <[EMAIL PROTECTED]> wrote: >> I know this is a case by case issue, but does anyone have a general time >> estimate on how long it might take to upgrade a ARS 6.3/ITSM 5.6 >> Solaris/Oracle environment to ARS 7.x/ITSM 7.x Solaris/Oracle. When >> my organization implemented ITSM 5.x, it took several months with fit >> gap, configuration meetings, development, and testing. I realize that >> the applications are drastically different, so there could be >> significant training and business procedural changes involved. I would >> image this process would be similar to starting from scratch since the >> ITSM apps have changed so much? >> >> -- >> Kyle Whitley >> IT System Support Professional >> Office of Information and Instructional Technology (OIIT) >> Board of Regents of the University System of Georgia >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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