Well, they're starting to at least acknowledge tickets, though the Indian tech that just called me about the attachment label issue was asking me to tell her the nature of the problem because apparently the Summary field containing what I had typed in the web submit had not shown up for her until...she was already talking to me.
Baby steps......
Rick
On 10/16/06, Rick Cook <[EMAIL PROTECTED]> wrote:
__20060125_______________________This posting was submitted with HTML in it___
Well, I agree with you, Michelle, and like you, I keep my data up to date, which is more than I can say for those who "helped" me by migrating incomplete or bad data to the new site. Why would I have for a default Support ID a customer I haven't seen in 5 years that doesn't even have active support any more? It seems that in many cases (like ours), they took accurate data and screwed it up.Using an email address for a login ID is going to be a major pain for us all, I'm afraid, until they bite the bullet and choose something better.I hope they have some means of making the data quality vastly better very soon.Rick
On 10/16/06, Lucero, Michelle - IST contractor < [EMAIL PROTECTED]> wrote:**Agreed.But, Rick.I did update my data a year ago. I also asked them a year ago to remove the support contract ID that is now showing up as my primary ID. Whenever I logged into the website, prior to Friday, it always displayed my current account as my primary. The old-expired one hasn't been visible to me for over a year. So why is it now showing up as the primary?I even went through the tutorial last week and already knew about the upcoming changes to our login id and the site.On the flip side, Chris might be reporting a new problem. At least I was able to hit the site earlier today. Now, I can't get in at all. I received the 3 links he mentioned.Hold on.... checked again, by going through http://support.remedy.com which of course redirected me to the new site. I CAN get in that way. Weird, huh?I simply believe there are going to be problems for at least the next 24 hours.On a positive note, I'm glad they're finally making an attempt to change this antiquated site.Thanks,Michelle
**
From: Action Request System discussion list(ARSList) [mailto:[email protected] ] On Behalf Of Rick Cook
Sent: Monday, October 16, 2006 4:07 PM
To: [email protected]
Subject: Re: Remedy Support Website
Lots of us are. Wrong information about our accounts seems to be the norm. Why they would have made no known effort to engage the users to update their data prior to this is beyond me.Rick
On 10/16/06, Gillman, Chris <[EMAIL PROTECTED] > wrote:**Listers,
So is anyone else experiencing really bad problems with the support website. Particularly, logging in? I've tried everything… using the email address associated to my old loginid, re-registering, calling support to which I received a "let me put in a ticket" answer. Nothing works. I get the "ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot my Password link."
Even tried the "Forgot my Password" link, and it doesn't give me anything. Like I said, I even tried re-registering, and I can't even get INTO the website. I'm also getting these IMAGEMAP errors every so often now when I go to the website. Any ideas?
