I would have to agree, same thing is happening to me...I haven't worked for my
old company in 2 years yet that is showing up as my primary id, and it is
saying it is expired...Has anyone seen the new Knowledge base? I had to search
for something this morning and am finding it hard to navigate through the
results list...I guess it will take time to learn to like the change....hohum!
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Mon 10/16/2006 5:49 PM
To: [email protected]
Cc:
Subject: Re: Remedy Support Website
**
Well, I agree with you, Michelle, and like you, I keep my data up to
date, which is more than I can say for those who "helped" me by migrating
incomplete or bad data to the new site. Why would I have for a default Support
ID a customer I haven't seen in 5 years that doesn't even have active support
any more? It seems that in many cases (like ours), they took accurate data and
screwed it up.
Using an email address for a login ID is going to be a major pain for
us all, I'm afraid, until they bite the bullet and choose something better.
I hope they have some means of making the data quality vastly better
very soon.
Rick
On 10/16/06, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:
**
Agreed.
But, Rick.
I did update my data a year ago. I also asked them a year ago
to remove the support contract ID that is now showing up as my primary ID.
Whenever I logged into the website, prior to Friday, it always displayed my
current account as my primary. The old-expired one hasn't been visible to me
for over a year. So why is it now showing up as the primary?
I even went through the tutorial last week and already knew
about the upcoming changes to our login id and the site.
On the flip side, Chris might be reporting a new problem. At
least I was able to hit the site earlier today. Now, I can't get in at all.
I received the 3 links he mentioned.
Hold on.... checked again, by going through
http://support.remedy.com <http://support.remedy.com/> which of course
redirected me to the new site. I CAN get in that way. Weird, huh?
I simply believe there are going to be problems for at least
the next 24 hours.
On a positive note, I'm glad they're finally making an attempt
to change this antiquated site.
Thanks,
Michelle
_____
From: Action Request System discussion list(ARSList)
[mailto:[email protected] ] On Behalf Of Rick Cook
Sent: Monday, October 16, 2006 4:07 PM
To: [email protected]
Subject: Re: Remedy Support Website
**
Lots of us are. Wrong information about our accounts seems to
be the norm. Why they would have made no known effort to engage the users to
update their data prior to this is beyond me.
Rick
On 10/16/06, Gillman, Chris <[EMAIL PROTECTED] > wrote:
**
Listers,
So is anyone else experiencing really bad problems with
the support website. Particularly, logging in? I've tried everything… using the
email address associated to my old loginid, re-registering, calling support to
which I received a "let me put in a ticket" answer. Nothing works. I get the
"ERROR: The User Name/Password combination you entered is not valid. Please try
again. If you have forgotten your password, select the Forgot my Password
link."
Even tried the "Forgot my Password" link, and it
doesn't give me anything. Like I said, I even tried re-registering, and I can't
even get INTO the website. I'm also getting these IMAGEMAP errors every so
often now when I go to the website. Any ideas?
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