We're currently suffering performance issues with the configuration below. Server and Mid-tier running version 6.03 patch 18 and a moderately customized RSM / HelpDesk app and the SLA module (ver 6).
200 concurrent users between citrix and windows clients (6.03 patch 15) 50-100 mid-tier users (not quite there yet but expecting this kind of traffic) App Server is DELL PowerEdge 2850 DUAL 3.6GHz with 4GB RAM running windows server 2003 Mid-Tier server is HP Proliant DL380 QUAD 2.6GHz with 4GB RAM running windows server 2003 DB Server is mystery QUAD 3GHz with 4GB RAM running windows server 2003 We're serving users all over the country from a western based server/db/midtier, hardware is all on the same subnet, and the network folks say bandwidth isn't a problem, the hardware folks say there isn't anything suffering any kind of bottle neck yet our users pretty much across the board complain of slowness. It takes an average of about 6 to 8 seconds to view (load) an existing help desk case or task through the Support console. Nothing is really standing out to me as a pain point outside of application tuning. Network folks are looking at routing for me to ensure our users aren't getting bounced around before hitting the server... I'm at a loss. Thoughts? Ideas? My gut tells me to add memory to the app server and or perhaps processors. This is a hot item for us though, the slowness is bad news. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
