I'd check all your tabs for tables that are being refreshed on display. If the tab isn't displayed, odds are good that the table doesn't need to be refreshed until the user selects the tab. That's the easiest bang for the buck. You should then check into why its taking so long to refresh those tables (indexing on underlying forms/bad quals/etc)
Thad
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach
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<[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/01/2006 11:42 AM
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We're currently suffering performance issues with the configuration
below.
Server and Mid-tier running version 6.03 patch 18 and a moderately
customized RSM / HelpDesk app and the SLA module (ver 6).
200 concurrent users between citrix and windows clients (6.03 patch 15)
50-100 mid-tier users (not quite there yet but expecting this kind of
traffic)
App Server is DELL PowerEdge 2850 DUAL 3.6GHz with 4GB RAM running
windows server 2003
Mid-Tier server is HP Proliant DL380 QUAD 2.6GHz with 4GB RAM running
windows server 2003
DB Server is mystery QUAD 3GHz with 4GB RAM running windows server 2003
We're serving users all over the country from a western based
server/db/midtier, hardware is all on the same subnet, and the network
folks say bandwidth isn't a problem, the hardware folks say there isn't
anything suffering any kind of bottle neck yet our users pretty much
across the board complain of slowness. It takes an average of about 6
to 8 seconds to view (load) an existing help desk case or task through
the Support console.
Nothing is really standing out to me as a pain point outside of
application tuning. Network folks are looking at routing for me to
ensure our users aren't getting bounced around before hitting the
server... I'm at a loss.
Thoughts? Ideas? My gut tells me to add memory to the app server and
or perhaps processors. This is a hot item for us though, the slowness
is bad news.
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