The Product Name/Manufacturer combination needs to be unique. You can have the same product name for 2 different manufactures though.
For example, below are 2 valid entries T1 = Hardware T2 = Server T3 = Windows Product = Proliant Mfg = Dell Computer Corp. Ex: Computer System Class T1 = Hardware T2 = Personal Computer T3 = Desktop Product = Proliant Mfg = Dell Computer Corporation Regards, Magesh Magesh Natarajan >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker >>> Sent: Wednesday, November 08, 2006 11:18 AM >>> To: [email protected] >>> Subject: Re: OT:Interesting ITSM7 Observations OR Why would they do that? >>> >>> Hi Scott: >>> >>> Other little things that I've seen.... >>> >>> Add a T1, T2, T3, Product & Mfg to a Class. >>> >>> Ex: Computer System Class >>> T1 = Hardware >>> T2 = Server >>> T3 = Windows >>> Product = Proliant >>> Mfg = Dell Computer Corp. >>> >>> Create a new Product Categorization with a different T1, T2, T3, but the >>> same Product & Mfg. >>> >>> Ex: Computer System Class >>> T1 = Hardware >>> T2 = Personal Computer >>> T3 = Desktop >>> Product = Proliant >>> Mfg = Dell Computer Corp. >>> >>> The note says it was created successfully, but then its automatically >>> deleted (and doesnt tell you that it was deleted). >>> >>> Also, apparently you cannot have the same product across multiple classes - >>> it throws up an error saying that the Product already exists. >>> >>> >From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> >>> >Reply-To: [email protected] >>> >To: [email protected] >>> >Subject: OT:Interesting ITSM7 Observations OR Why would they do that? >>> >Date: Wed, 8 Nov 2006 11:43:33 -0500 >>> > >>> >Some observations I have made as I traverse the minefield known as ITSM >>> >7.0: >>> > >>> >1. Although BMC has gone to great pains to remove the terms Category, Type >>> >and Item throughout forms and workflow in ITSM 7, the Product >>> >Categorization fields on the Asset forms still have database names of >>> >Category, Type and Item (their labels are Tier 1, Tier 2, and Tier 3.) In >>> >addition, the field labeled Product has a database name of Model, even >>> >though there is also a field labeled Model/Version (its database name is >>> >Version Number) just below the Product field. >>> > >>> >2. On the CTM:PeopleTemplate form there is a field labeled License Type. >>> >Its database name is viaTIL License Type. >>> > >>> >I would chalk this up to "Useless BMC/Remedy Trivia", but the fact is, we >>> >all know that when it comes to reporting, Observation #1 is going to cause >>> >some problems. Example #2 really is useless trivia. >>> > >>> >Scott Parrish >>> >IT Prophets >>> > >>> > >>> >-------------------------------------------------------------------- >>> >mail2web - Check your email from the web at >>> >http://mail2web.com/ . >>> > >>> >_________________________________________________________________ >>> ______________ >>> >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >>> >the Answers Are" >>> >>> _________________________________________________________________ >>> Get FREE company branded e-mail accounts and business Web site from >>> Microsoft Office Live >>> http://clk.atdmt.com/MRT/go/mcrssaub0050001411mrt/direct/01/ >>> >>> ___________________________________________________________________ >>> ____________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >>> Answers Are" ----------------------------------------- This email may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, retention, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Also, email is susceptible to data corruption, interception, tampering, unauthorized amendment and viruses. We only send and receive emails on the basis that we are not liable for any such corruption, interception, tampering, amendment or viruses or any consequence thereof. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
