Hello List,
I am trying to connect a Mid-tier 7.0.1 to our ARS 6.3 Server.
Mid-tier 7.0.1 is installed the following way -
(Windows 2003)
1. JRE 1.5 (It didn't ask for SDK).
2. Tomcat 5.5.17
3. Copied arsys.war (aka Mid-tier 7.0.1) to \webapps
4. Restarted Tomcat service.
Seemed to work since I could access Midtier-config tool, but I did not know the
dafault password, so
5. Removed arsystem.password
Now I could access Midtier config tool with an emplty password
6. Added our ARS server (Solaris 9) IP-address and it's port number onto AR
Server Settings <http://helpdesk/arsys/shared/config/config_arslist.jsp> form.
(It aslo asked for Admin Password) but I didn't understand which password does
it mean, so I didn't enter any.
That's all.
Now I tryed to access ARS server, but whatever login and password I enter it
shows me the following error -
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.NoClassDefFoundError
com.remedy.arsys.api.ProxyPool.get(ProxyPool.java:62)
com.remedy.arsys.api.PoolingProxyManager.getProxy(PoolingProxyManager.java:66)
com.remedy.arsys.api.Util.ARSetSessionConfiguration(Util.java:184)
com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
note The full stack trace of the root cause is available in the Apache
Tomcat/5.5.17 logs.
What is wrong?
Did I miss something?
Where can I find a more detailed error log?
Thank you.
Kind Regards / C ?????????
Dmitry Bezhenar
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