Hi Jase,
We have tried to use the built in archiving on numerous occasions and it let us down badly. From the archive form not being accessible to adding of fields etc. These can lead to the loss of data. What we did was use a similar approach as Remedy but build our own. We took the original form and copied it, removed all the unnecessary fields like page fields, table fields and buttons, changed the permissions to public on all the fields that remained. Form permissions are reserved for admins or a specific group. We then have 2 fields that are used to control the copy of the data (which could be done by either push or DSO, depending on what fits our needs). These same fields are applied to the archive form. The one field is used as a trigger which is stepped through stages. An escalation selects the records and marks this field ready for archive. This triggers a copy to the archive form. From the archive form an escalation checks the staging field and sets the original form as copied and an escalation takes care of the delete from the original form. I forgot, we had to create another field to house the original ID (same as Remedy). Trust this gives you an idea. Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail: [EMAIL PROTECTED] * Tel: +27 11 652 7523 * Fax: +27 11 652-7501 * Mobile: +27 82 452 9389 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: 30 November 2006 19:11 To: [email protected] Subject: Archiving Data in Remedy Hello Listers, I am looking for best practices and ideas for the beginning of Remedy data archival. We have had Remedy here for almost a year and are beginning to look into data archival options. Can anyone share ideas or experiences? Thanks in Advance, ") Help Desk 6.0 Windows Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
