I have an issue when a change request is submitted. Initially the user will create the change request and under Support Information they choose the group ( we only have one ) and they pull the the Supervisors name from the drop down list that is supplied. When this happens the tickets will not go into the users queue. I have to change their full name that was chosen to their user id instead. I cant figure out what it was that I did wrong. This happened after we upgraded to 6.3 from 5.5. In a sense it wasnt an upgrade in the typical format because we just purchased a new server loaded 6.3 and migrated the data only.
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