I'd say check what is being sent to the shr:consolidatedlist, then look at your submit and modify filters (on my 6.3 install they are called shrc:shr-modifyconsolidated1&2, and shrc:shr-submitconsolidated). Are you sending the full name or the Assignee Login Name for the Assigned To field?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Friday, December 08, 2006 1:56 PM To: [email protected] Subject: Issue with Change Requests I have an issue when a change request is submitted. Initially the user will create the change request and under Support Information they choose the group ( we only have one ) and they pull the the Supervisors name from the drop down list that is supplied. When this happens the tickets will not go into the users queue. I have to change their full name that was chosen to their user id instead. I cant figure out what it was that I did wrong. This happened after we upgraded to 6.3 from 5.5. In a sense it wasnt an upgrade in the typical format because we just purchased a new server loaded 6.3 and migrated the data only. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This e-mail message and any attachments may contain legally privileged, confidential or proprietary Information, or information otherwise protected by law of ArvinMeritor, Inc., its affiliates, or third parties. This notice serves as marking of its “Confidential” status as defined in any confidentiality agreements concerning the sender and recipient. If you are not the intended recipient(s), or the employee or agent responsible for delivery of this message to the intended recipient(s), you are hereby notified that any dissemination, distribution or copying of this e-mail message is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete this e-mail message from your computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
