I have used the rrrLock application for this, it works relatively well. It doesn't fully lock the record from being updated/overwritten, but it generates a warning message whenever a 2nd user opens a ticket that is already being viewed.
http://www.rrr.se/en/products/2.html#rrrlock --Thomas ----- Original Message ----- From: Angelina B Mora Newsgroups: gmane.comp.crm.arsystem.general Sent: Thursday, December 14, 2006 15:20 Subject: How do I create a "checking out" system ** Hello everyone! I was wondering if anyone has created a "checking out system" on Remedy tickets, to prevent 2 support techs from updating the same ticket at the same time? If so, can you please tell me how to do this? We are currently running Help Desk V. 5.0 and AR System Server 6.01. Thanks for your help!! Angie Mora Idaho National Laboratory 208 526-3535 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
