Good morning all!
I've got a question around changing the alias value on HD, and our other
custom apps. I just had this added to my "Is it possible to have this
done before Thursday morning?" task list... I'm currently in the
process of upgrading our dev environment to 7, this leaves me with a bit
of a testing deficit.
The current priority level of "Low" is a bit distasteful for our
customers, and they would like for it to be renamed as "Standard". We
have SLA's, notifications, escalations and some custom workflow objects
that key off of this field and the value of "Low". I know that the
SLA's and workflow objects reference the field/value in qualifications
and set/push fields actions and there are several backend forms that I
will need to look at as well.
My question is, if simply changing the alias value would cause any
issues with existing workflow or SLA's? What are your opinions/ideas?
Any and all input is much appreciated!
Environment:
Server - W2K
ARS - 6.3
HD - 6
SLA - 6
DB - SQL2K
Patrick Hardy
479-290-5767
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