There hasn't been any new UI functionality added to Remedy 9, everything UI based is being moved into Smart IT. The big updates in Remedy 9 includes the following:
Smart Reporting Archiving Full Java Plugins Workflow & data Elevation tool On-boarding Wizard for Data Load utility Restful APIs Pre-built CMDB integrations for ADDM & SCCM CMDB permission updates Other CMDB improvements Below are direct links to BMC Docs for the enhancements in ARS, ITSM, & CMDB: https://docs.bmc.com/docs/display/public/ars9000/BMC+Remedy+AR+System+enhancements+in+version+9.0.00 https://docs.bmc.com/docs/display/public/itsm90/Release+notes+and+notices https://docs.bmc.com/docs/display/public/ac9000/Home Most of the BMC marketing and advertising screenshots or videos out there are showing Smart IT and Smart Reporting. Not much of those videos are showing Remedy itself. Some new improvements to Smart IT 1.1 (which was release with Remedy 9) includes Change Management and RKM Administration and some improvements to the Incident functionality. A few missing pieces with Smart IT 1.1 for Change is Change Collisions and Impact Simulation. I'm hoping they include this functionality in their next release, which BMC has been communicating they are looking to provide updates to Smart IT every 3-4 months. So hopefully they have something new to show at Engage this year. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
