Crap! Good point! On Thu, Jun 18, 2015 at 12:00 AM, Misi Mladoniczky <[email protected]> wrote:
> Hi, > > If we go back to the original question about ARUser.exe, as Mark Walters > pointed out, if you do an overlay of a form on a version 9 server, this > will > not be supported by ARUser.exe: > https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109 > > So this means that to support ARUser.exe, you might need to do your > modifications of the User/Group form in Base Mode instead of Best Practice > Mode. > > If these changes in any way reference your Custom forms or objects, they > will > not be available in Base Mode. The end result might be that you need to > keep > everything in Base Mode after all... > > To simplify getting rid of ARUser.exe, I have created a utility to convert > your Menu Bar "buttons" into a Navigation Field instead. I made this tool > when > I had to convert about 150 Menu Bar forms to support Mid-Tier: > https://rrr.se/cgi/tools/main?tool=rrrMenuToNav > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > I agree! I don't think BPCU is worth the trouble for an ITSM system > > (assuming large amounts of non-modified objects are still reported as > > needing an overlay) let alone a custom system. Personally I would skip > the > > whole BPCU part and manually re-customize the core forms by hand (using > > Best Practice mode of course. > > > > Jason > > > > On Wed, Jun 17, 2015 at 9:15 AM, Misi Mladoniczky <[email protected]> wrote: > > > >> Hi, > >> > >> I presume that you do not have a lot of changes in User/Group. Maybe the > >> simples way is to add the changes manually after installation. > >> > >> I have a utility called RRR|DefFieldDiff that is designed to find Data > >> differences between forms. These differences are what you really need to > >> add > >> again. > >> > >> Importing def-files can be done via DevStudio. I have a utility called > >> RRR|ImportDef that is designed to do this also. The good thing with > >> RRR|ImportDef is that it gives you better logging to make sure you > >> understand > >> which error message belongs to which object. > >> > >> BPCU is not a utility to import def files, but a utility to compare your > >> customized system to the BMC original and convert the appropriate stuff > to > >> Overlays/Custom. In your case where you have mostly custom, it might be > >> easier > >> to do this manually. > >> > >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >> > >> Ask the Remedy Licensing Experts (Best R.O.I. Award at > WWRUG10/11/12/13): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > >> Find these products, and many free tools and utilities, at > http://rrr.se. > >> > >> > Hi Misi, > >> > > >> > Thanks a lot for explaining this , Now I got it. > >> > Also I just need to understand one more point : > >> > > >> > Can we use RRR|Chive tool to migrate remedy def files also or it's > only > >> to > >> > migrate the data. > >> > If not then we need to use BCPU utility to convert OOB objects to > >> overlays > >> > first and then migrate to new environment . > >> > Or we need to manually do some stuff as you mentioned earlier. > >> > For eg. we have modified User form on 7.1, so do we need to modify > user > >> > form on remedy9 manually or After converting 7.1 User form through > >> > BCPU utility will take care of that. ? > >> > > >> > > >> > Thanks, > >> > Anup > >> > > >> > On Tue, Jun 16, 2015 at 1:31 PM, Misi Mladoniczky <[email protected]> wrote: > >> > > >> >> Hi, > >> >> > >> >> Maybe you have misunderstood something in the process. > >> >> > >> >> You can not do a DB Restore from your old server to your new server. > You > >> >> have > >> >> to do one of the following: > >> >> A - upgrade > >> >> 1. Copy your prod db > >> >> 2. Install/Upgrade the DB-copy using the Remedy installer > >> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your > users to > >> >> the > >> >> new server > >> >> > >> >> B - new install > >> >> 1. Install a new Remedy 9 on a new DB instance > >> >> 2. Use DDM or RRR|Chive to copy the data from old to new system (will > >> take > >> >> a > >> >> long time) > >> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your > users to > >> >> the > >> >> new server > >> >> > >> >> I am talking about RRR|Chive as this is a free tool to migrate data > and > >> do > >> >> delta data migrations. DDM has some limitations or disadvantages. If > you > >> >> are a > >> >> custom shop, I think that RRR|Chive might be a better option, and > that > >> you > >> >> should go with "B - new install". > >> >> > >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > >> 2011) > >> >> > >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at > >> WWRUG10/11/12/13): > >> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> logs. > >> >> Find these products, and many free tools and utilities, at > >> http://rrr.se. > >> >> > >> >> > Thanks a lot everyone for providing your valuable inputs for my > query. > >> >> > I would also like to confirm few remaining things : > >> >> > > >> >> > I am writing a doc for next steps to perform after installation of > >> fresh > >> >> > Remedy 9 : > >> >> > > >> >> > > >> >> > 1. Running BCPU Utility to convert overlays of OOB Objects (we have > >> >> > modified OOB User and Group forms). > >> >> > > >> >> > 2. Can we run this utility on our current dev server to identify > which > >> >> OOB > >> >> > were modified ? > >> >> > > >> >> > 3. Will BCPU utility provide overlays of all OOB object modified > and > >> we > >> >> can > >> >> > import them on our new Remedy 9 or we need to perform all > >> modifications > >> >> > manually on remedy 9? > >> >> > > >> >> > 4. We need to have two def files for all workflows : one from BCPU > >> for > >> >> OOB > >> >> > Objects and other for all custom Objects > >> >> > > >> >> > 5. We will import both def files on new server (only on Admin > server > >> or > >> >> > Primary server) on Remedy 9 server. > >> >> > > >> >> > 6. Then restoration of production DB on new DB Server (is it at > this > >> >> stage > >> >> > we need to run DDM ?) > >> >> > > >> >> > 7. UAT > >> >> > > >> >> > Is there anything else we need to do for this migration process ? > >> >> > Please list out missing steps if any. > >> >> > > >> >> > Thanks, > >> >> > Anup > >> >> > > >> >> > On Fri, Jun 12, 2015 at 12:05 AM, Jason Miller < > >> [email protected]> > >> >> > wrote: > >> >> > > >> >> >> ** > >> >> >> I recently imported some old defs taken from ARS/Admin Tool 6.x > and > >> >> >> imported into and ARS 9.0 environment with Dev Studio 9.0. I agree > >> with > >> >> >> Misi you might have some minor fixes to make but largely things > >> should > >> >> work > >> >> >> well. > >> >> >> > >> >> >> A few things to note though... During one version of the > installers > >> it > >> >> >> removed the 3rd type of web view from forms (I can't remember > what it > >> >> was > >> >> >> called, it was the odd HTMLly one). I seem to remember only this > >> >> version of > >> >> >> the installer doing this so if you have these types of web view > and > >> go > >> >> >> straight from 7.1 to 8.1/9.0 I don't think these views will be > >> removed > >> >> as > >> >> >> they should. Oh, I think they were called Web Relative views. > >> >> >> > >> >> >> Also there is no longer macro support and I think maybe another > >> feature > >> >> or > >> >> >> two. Similarly with the web views, I think there were only 1 or 2 > >> >> versions > >> >> >> of the installers that would offer to convert your macros into > >> workflow > >> >> >> (but this may have been done by 7.1 already?.?.) > >> >> >> > >> >> >> One issue we have is our older LDAP Vendor Forms do not work with > the > >> >> new > >> >> >> Java ARDBC plugin. When we went to 8.1 from 7.6.04 we had to > disable > >> the > >> >> >> Java plugin and use the C plugin. In time we'll create the form > from > >> >> >> scratch using the Java plugin and switch back the Java default > >> plugin. > >> >> >> > >> >> >> I have imported an even older xml def then mentioned above into > 9.0 > >> >> using > >> >> >> Admin Tool 7.1 to try correct some errors during import. Turns out > >> the > >> >> >> issue was with the XML not the tool being used. Although I highly > >> >> >> discourage using Admin Tool against a 9.0 server (7.5, 7.6.x, 8.x > for > >> >> that > >> >> >> matter). This was my personal sandbox where I was looking through > my > >> >> >> archives for some old code. I took a VM snapshot prior so I didn't > >> care > >> >> if > >> >> >> it blew up by the Admin Tool. > >> >> >> > >> >> >> Regarding User Tool... Many of us are still using the User Tool > >> against > >> >> >> 8.x and 9.x systems for administrative operations. You just can't > >> beat > >> >> the > >> >> >> speed and convenience for doing our daily work. I may or may not > have > >> >> even > >> >> >> worked on 9.0 beta systems in BMC's office that already had the > User > >> >> Tool > >> >> >> install when I got there ;-) > >> >> >> > >> >> >> I do recommend having non-admin users use Mid Tier though. It is > fast > >> >> and > >> >> >> the web-only UI features can't be beat. > >> >> >> > >> >> >> Personally not knowing much about your environment (size, amount > of > >> >> >> acceptable risk, etc.), I would do just want you stated in > question > >> 1. I > >> >> >> would go with 9.0. My experience is that custom Remedy systems > often > >> >> are a > >> >> >> bit lighter-weight than ITSM systems and many of the bugs in new > >> release > >> >> >> won't be noticed (not guaranteed but just my general experience). > >> >> Typically > >> >> >> it is very easy to install a new version of AR, import Defs (not > >> core AR > >> >> >> forms though), fix a few things and copy data. If this were an > ITSM > >> >> system > >> >> >> it is a much more intensive process. > >> >> >> > >> >> >> I am pretty confident in 9.0. There were production hours on the > new > >> >> Java > >> >> >> code base even before 9.0 was released so it isn't completely > brand > >> >> new. If > >> >> >> I was building a new custom Remedy system I would use 9.0. If my > team > >> >> >> wasn't working on a some large projects right now I would likely > be > >> >> pushing > >> >> >> to get on 9.0. > >> >> >> > >> >> >> HTH, > >> >> >> Jason > >> >> >> > >> >> >> > >> >> >> On Thu, Jun 11, 2015 at 5:09 AM, Misi Mladoniczky <[email protected]> > >> wrote: > >> >> >> > >> >> >>> Hi, > >> >> >>> > >> >> >>> You should be able to import def files with no major issues. I > have > >> >> >>> tested def > >> >> >>> import on 9 beta to some extent only. If you have issues, they > can > >> >> >>> typically > >> >> >>> be fixed. > >> >> >>> > >> >> >>> You will need to do some manual stuff if you have changed any of > the > >> >> out > >> >> >>> of > >> >> >>> the box forms such as the User form. You should not just import > the > >> old > >> >> >>> forms > >> >> >>> on top of the new ones. Instead you should implement your changes > >> anew, > >> >> >>> preferably using the Overlay functionality. > >> >> >>> > >> >> >>> The old client should also work fine. I have tested to access 9 > beta > >> >> with > >> >> >>> 7.6.04 User tool. > >> >> >>> > >> >> >>> Version 9 is quite new, and a complete Java rebuild of the > system, > >> and > >> >> is > >> >> >>> bound to have some issues. Or so I presume. If you want a stable > >> system > >> >> >>> now, I > >> >> >>> would go for 8.1.02 with the latest patch. I have not installed > it > >> >> >>> myself, but > >> >> >>> that would be my strategy. > >> >> >>> > >> >> >>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList > MVP > >> >> 2011) > >> >> >>> > >> >> >>> Ask the Remedy Licensing Experts (Best R.O.I. Award at > >> >> WWRUG10/11/12/13): > >> >> >>> * RRR|License - Not enough Remedy licenses? Save money by > >> optimizing. > >> >> >>> * RRR|Log - Performance issues or elusive bugs? Analyze your > Remedy > >> >> logs. > >> >> >>> Find these products, and many free tools and utilities, at > >> >> http://rrr.se. > >> >> >>> > >> >> >>> > We are planning to install Remedy 9 on our new servers and then > >> move > >> >> >>> the data > >> >> >>> > from our earlier Remedy 7.1 ver. > >> >> >>> > > >> >> >>> > I have 3 queries here : > >> >> >>> > > >> >> >>> > 1. If we install remedy ver 9 on new server, and then with the > >> help > >> >> of > >> >> >>> def > >> >> >>> > files we can move all customizations to remedy 9 (we just have > AR > >> >> >>> system and > >> >> >>> > for Remedy 9 also we need only AR system). Is it fine or there > >> might > >> >> be > >> >> >>> any > >> >> >>> > issues with it ? > >> >> >>> > > >> >> >>> > 2. Can we install User tool of 7.6.04 ver (or earlier ver may > be) > >> on > >> >> >>> the same > >> >> >>> > server where we will be installing Remedy 9. > >> >> >>> > I know BMC does not support BMC user tool from 8.1 onwards but > we > >> did > >> >> >>> install > >> >> >>> > user tool of 7.6.04 on machine where we installed Remed y8.1 > and > >> it > >> >> >>> worked > >> >> >>> > fine at that time. > >> >> >>> > > >> >> >>> > 3. Which ver (9 or 8.1.02 or 8.1) is better for our case where > we > >> >> just > >> >> >>> need AR > >> >> >>> > system only. > >> >> >>> > We will be doing fresh installation of new Remedy ver and then > >> will > >> >> >>> move data > >> >> >>> > from 7.1 to this new machine. > >> >> >>> > Only must requirement is to have user tool > >> >> >>> > > >> >> >>> > Please update if anyone has any idea about it. > >> >> >>> > > >> >> >>> > Thanks, > >> >> >>> > Anup > >> >> >>> > > >> >> >>> > > >> >> >>> > >> >> > >> > _______________________________________________________________________________ > >> >> >>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> >> >>> > "Where the Answers Are, and have been for 20 years" > >> >> >>> > > >> >> >>> > >> >> >>> > >> >> >>> > >> >> > >> > _______________________________________________________________________________ > >> >> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> >> >>> "Where the Answers Are, and have been for 20 years" > >> >> >>> > >> >> >> > >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> >> > > >> >> > > >> >> > >> > _______________________________________________________________________________ > >> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> >> > "Where the Answers Are, and have been for 20 years" > >> >> > > >> >> > >> >> > >> >> > >> > _______________________________________________________________________________ > >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> >> "Where the Answers Are, and have been for 20 years" > >> >> > >> > > >> > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > "Where the Answers Are, and have been for 20 years" > >> > > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> "Where the Answers Are, and have been for 20 years" > >> > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
