Hi Misi, Thanks for sharing this information.
So just to confirm we don't have to convert any objects to Overlays first before importing to remedy 9 from our Remedy 7.1. OOB objects we will manually modify first and rest custom objects we will import them as it is. On Thu, Jun 18, 2015 at 1:27 PM, Jason Miller <[email protected]> wrote: > ** > Crap! Good point! > > On Thu, Jun 18, 2015 at 12:00 AM, Misi Mladoniczky <[email protected]> wrote: > >> Hi, >> >> If we go back to the original question about ARUser.exe, as Mark Walters >> pointed out, if you do an overlay of a form on a version 9 server, this >> will >> not be supported by ARUser.exe: >> https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109 >> >> So this means that to support ARUser.exe, you might need to do your >> modifications of the User/Group form in Base Mode instead of Best Practice >> Mode. >> >> If these changes in any way reference your Custom forms or objects, they >> will >> not be available in Base Mode. The end result might be that you need to >> keep >> everything in Base Mode after all... >> >> To simplify getting rid of ARUser.exe, I have created a utility to convert >> your Menu Bar "buttons" into a Navigation Field instead. I made this tool >> when >> I had to convert about 150 Menu Bar forms to support Mid-Tier: >> https://rrr.se/cgi/tools/main?tool=rrrMenuToNav >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >> > I agree! I don't think BPCU is worth the trouble for an ITSM system >> > (assuming large amounts of non-modified objects are still reported as >> > needing an overlay) let alone a custom system. Personally I would skip >> the >> > whole BPCU part and manually re-customize the core forms by hand (using >> > Best Practice mode of course. >> > >> > Jason >> > >> > On Wed, Jun 17, 2015 at 9:15 AM, Misi Mladoniczky <[email protected]> wrote: >> > >> >> Hi, >> >> >> >> I presume that you do not have a lot of changes in User/Group. Maybe >> the >> >> simples way is to add the changes manually after installation. >> >> >> >> I have a utility called RRR|DefFieldDiff that is designed to find Data >> >> differences between forms. These differences are what you really need >> to >> >> add >> >> again. >> >> >> >> Importing def-files can be done via DevStudio. I have a utility called >> >> RRR|ImportDef that is designed to do this also. The good thing with >> >> RRR|ImportDef is that it gives you better logging to make sure you >> >> understand >> >> which error message belongs to which object. >> >> >> >> BPCU is not a utility to import def files, but a utility to compare >> your >> >> customized system to the BMC original and convert the appropriate >> stuff to >> >> Overlays/Custom. In your case where you have mostly custom, it might be >> >> easier >> >> to do this manually. >> >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> 2011) >> >> >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at >> WWRUG10/11/12/13): >> >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >> >> >> > Hi Misi, >> >> > >> >> > Thanks a lot for explaining this , Now I got it. >> >> > Also I just need to understand one more point : >> >> > >> >> > Can we use RRR|Chive tool to migrate remedy def files also or it's >> only >> >> to >> >> > migrate the data. >> >> > If not then we need to use BCPU utility to convert OOB objects to >> >> overlays >> >> > first and then migrate to new environment . >> >> > Or we need to manually do some stuff as you mentioned earlier. >> >> > For eg. we have modified User form on 7.1, so do we need to modify >> user >> >> > form on remedy9 manually or After converting 7.1 User form through >> >> > BCPU utility will take care of that. ? >> >> > >> >> > >> >> > Thanks, >> >> > Anup >> >> > >> >> > On Tue, Jun 16, 2015 at 1:31 PM, Misi Mladoniczky <[email protected]> >> wrote: >> >> > >> >> >> Hi, >> >> >> >> >> >> Maybe you have misunderstood something in the process. >> >> >> >> >> >> You can not do a DB Restore from your old server to your new >> server. You >> >> >> have >> >> >> to do one of the following: >> >> >> A - upgrade >> >> >> 1. Copy your prod db >> >> >> 2. Install/Upgrade the DB-copy using the Remedy installer >> >> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your >> users to >> >> >> the >> >> >> new server >> >> >> >> >> >> B - new install >> >> >> 1. Install a new Remedy 9 on a new DB instance >> >> >> 2. Use DDM or RRR|Chive to copy the data from old to new system >> (will >> >> take >> >> >> a >> >> >> long time) >> >> >> 3. Use DDM or RRR|Chive to copy delta data when you switch your >> users to >> >> >> the >> >> >> new server >> >> >> >> >> >> I am talking about RRR|Chive as this is a free tool to migrate data >> and >> >> do >> >> >> delta data migrations. DDM has some limitations or disadvantages. >> If you >> >> >> are a >> >> >> custom shop, I think that RRR|Chive might be a better option, and >> that >> >> you >> >> >> should go with "B - new install". >> >> >> >> >> >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP >> >> 2011) >> >> >> >> >> >> Ask the Remedy Licensing Experts (Best R.O.I. Award at >> >> WWRUG10/11/12/13): >> >> >> * RRR|License - Not enough Remedy licenses? Save money by >> optimizing. >> >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> >> logs. >> >> >> Find these products, and many free tools and utilities, at >> >> http://rrr.se. >> >> >> >> >> >> > Thanks a lot everyone for providing your valuable inputs for my >> query. >> >> >> > I would also like to confirm few remaining things : >> >> >> > >> >> >> > I am writing a doc for next steps to perform after installation of >> >> fresh >> >> >> > Remedy 9 : >> >> >> > >> >> >> > >> >> >> > 1. Running BCPU Utility to convert overlays of OOB Objects (we >> have >> >> >> > modified OOB User and Group forms). >> >> >> > >> >> >> > 2. Can we run this utility on our current dev server to identify >> which >> >> >> OOB >> >> >> > were modified ? >> >> >> > >> >> >> > 3. Will BCPU utility provide overlays of all OOB object modified >> and >> >> we >> >> >> can >> >> >> > import them on our new Remedy 9 or we need to perform all >> >> modifications >> >> >> > manually on remedy 9? >> >> >> > >> >> >> > 4. We need to have two def files for all workflows : one from >> BCPU >> >> for >> >> >> OOB >> >> >> > Objects and other for all custom Objects >> >> >> > >> >> >> > 5. We will import both def files on new server (only on Admin >> server >> >> or >> >> >> > Primary server) on Remedy 9 server. >> >> >> > >> >> >> > 6. Then restoration of production DB on new DB Server (is it at >> this >> >> >> stage >> >> >> > we need to run DDM ?) >> >> >> > >> >> >> > 7. UAT >> >> >> > >> >> >> > Is there anything else we need to do for this migration process ? >> >> >> > Please list out missing steps if any. >> >> >> > >> >> >> > Thanks, >> >> >> > Anup >> >> >> > >> >> >> > On Fri, Jun 12, 2015 at 12:05 AM, Jason Miller < >> >> [email protected]> >> >> >> > wrote: >> >> >> > >> >> >> >> ** >> >> >> >> I recently imported some old defs taken from ARS/Admin Tool 6.x >> and >> >> >> >> imported into and ARS 9.0 environment with Dev Studio 9.0. I >> agree >> >> with >> >> >> >> Misi you might have some minor fixes to make but largely things >> >> should >> >> >> work >> >> >> >> well. >> >> >> >> >> >> >> >> A few things to note though... During one version of the >> installers >> >> it >> >> >> >> removed the 3rd type of web view from forms (I can't remember >> what it >> >> >> was >> >> >> >> called, it was the odd HTMLly one). I seem to remember only this >> >> >> version of >> >> >> >> the installer doing this so if you have these types of web view >> and >> >> go >> >> >> >> straight from 7.1 to 8.1/9.0 I don't think these views will be >> >> removed >> >> >> as >> >> >> >> they should. Oh, I think they were called Web Relative views. >> >> >> >> >> >> >> >> Also there is no longer macro support and I think maybe another >> >> feature >> >> >> or >> >> >> >> two. Similarly with the web views, I think there were only 1 or 2 >> >> >> versions >> >> >> >> of the installers that would offer to convert your macros into >> >> workflow >> >> >> >> (but this may have been done by 7.1 already?.?.) >> >> >> >> >> >> >> >> One issue we have is our older LDAP Vendor Forms do not work >> with the >> >> >> new >> >> >> >> Java ARDBC plugin. When we went to 8.1 from 7.6.04 we had to >> disable >> >> the >> >> >> >> Java plugin and use the C plugin. In time we'll create the form >> from >> >> >> >> scratch using the Java plugin and switch back the Java default >> >> plugin. >> >> >> >> >> >> >> >> I have imported an even older xml def then mentioned above into >> 9.0 >> >> >> using >> >> >> >> Admin Tool 7.1 to try correct some errors during import. Turns >> out >> >> the >> >> >> >> issue was with the XML not the tool being used. Although I highly >> >> >> >> discourage using Admin Tool against a 9.0 server (7.5, 7.6.x, >> 8.x for >> >> >> that >> >> >> >> matter). This was my personal sandbox where I was looking >> through my >> >> >> >> archives for some old code. I took a VM snapshot prior so I >> didn't >> >> care >> >> >> if >> >> >> >> it blew up by the Admin Tool. >> >> >> >> >> >> >> >> Regarding User Tool... Many of us are still using the User Tool >> >> against >> >> >> >> 8.x and 9.x systems for administrative operations. You just can't >> >> beat >> >> >> the >> >> >> >> speed and convenience for doing our daily work. I may or may not >> have >> >> >> even >> >> >> >> worked on 9.0 beta systems in BMC's office that already had the >> User >> >> >> Tool >> >> >> >> install when I got there ;-) >> >> >> >> >> >> >> >> I do recommend having non-admin users use Mid Tier though. It is >> fast >> >> >> and >> >> >> >> the web-only UI features can't be beat. >> >> >> >> >> >> >> >> Personally not knowing much about your environment (size, amount >> of >> >> >> >> acceptable risk, etc.), I would do just want you stated in >> question >> >> 1. I >> >> >> >> would go with 9.0. My experience is that custom Remedy systems >> often >> >> >> are a >> >> >> >> bit lighter-weight than ITSM systems and many of the bugs in new >> >> release >> >> >> >> won't be noticed (not guaranteed but just my general experience). >> >> >> Typically >> >> >> >> it is very easy to install a new version of AR, import Defs (not >> >> core AR >> >> >> >> forms though), fix a few things and copy data. If this were an >> ITSM >> >> >> system >> >> >> >> it is a much more intensive process. >> >> >> >> >> >> >> >> I am pretty confident in 9.0. There were production hours on the >> new >> >> >> Java >> >> >> >> code base even before 9.0 was released so it isn't completely >> brand >> >> >> new. If >> >> >> >> I was building a new custom Remedy system I would use 9.0. If my >> team >> >> >> >> wasn't working on a some large projects right now I would likely >> be >> >> >> pushing >> >> >> >> to get on 9.0. >> >> >> >> >> >> >> >> HTH, >> >> >> >> Jason >> >> >> >> >> >> >> >> >> >> >> >> On Thu, Jun 11, 2015 at 5:09 AM, Misi Mladoniczky <[email protected]> >> >> wrote: >> >> >> >> >> >> >> >>> Hi, >> >> >> >>> >> >> >> >>> You should be able to import def files with no major issues. I >> have >> >> >> >>> tested def >> >> >> >>> import on 9 beta to some extent only. If you have issues, they >> can >> >> >> >>> typically >> >> >> >>> be fixed. >> >> >> >>> >> >> >> >>> You will need to do some manual stuff if you have changed any >> of the >> >> >> out >> >> >> >>> of >> >> >> >>> the box forms such as the User form. You should not just import >> the >> >> old >> >> >> >>> forms >> >> >> >>> on top of the new ones. Instead you should implement your >> changes >> >> anew, >> >> >> >>> preferably using the Overlay functionality. >> >> >> >>> >> >> >> >>> The old client should also work fine. I have tested to access 9 >> beta >> >> >> with >> >> >> >>> 7.6.04 User tool. >> >> >> >>> >> >> >> >>> Version 9 is quite new, and a complete Java rebuild of the >> system, >> >> and >> >> >> is >> >> >> >>> bound to have some issues. Or so I presume. If you want a stable >> >> system >> >> >> >>> now, I >> >> >> >>> would go for 8.1.02 with the latest patch. I have not installed >> it >> >> >> >>> myself, but >> >> >> >>> that would be my strategy. >> >> >> >>> >> >> >> >>> Best Regards - Misi, RRR AB, http://www.rrr.se >> (ARSList MVP >> >> >> 2011) >> >> >> >>> >> >> >> >>> Ask the Remedy Licensing Experts (Best R.O.I. Award at >> >> >> WWRUG10/11/12/13): >> >> >> >>> * RRR|License - Not enough Remedy licenses? Save money by >> >> optimizing. >> >> >> >>> * RRR|Log - Performance issues or elusive bugs? Analyze your >> Remedy >> >> >> logs. >> >> >> >>> Find these products, and many free tools and utilities, at >> >> >> http://rrr.se. >> >> >> >>> >> >> >> >>> > We are planning to install Remedy 9 on our new servers and >> then >> >> move >> >> >> >>> the data >> >> >> >>> > from our earlier Remedy 7.1 ver. >> >> >> >>> > >> >> >> >>> > I have 3 queries here : >> >> >> >>> > >> >> >> >>> > 1. If we install remedy ver 9 on new server, and then with the >> >> help >> >> >> of >> >> >> >>> def >> >> >> >>> > files we can move all customizations to remedy 9 (we just >> have AR >> >> >> >>> system and >> >> >> >>> > for Remedy 9 also we need only AR system). Is it fine or there >> >> might >> >> >> be >> >> >> >>> any >> >> >> >>> > issues with it ? >> >> >> >>> > >> >> >> >>> > 2. Can we install User tool of 7.6.04 ver (or earlier ver may >> be) >> >> on >> >> >> >>> the same >> >> >> >>> > server where we will be installing Remedy 9. >> >> >> >>> > I know BMC does not support BMC user tool from 8.1 onwards >> but we >> >> did >> >> >> >>> install >> >> >> >>> > user tool of 7.6.04 on machine where we installed Remed y8.1 >> and >> >> it >> >> >> >>> worked >> >> >> >>> > fine at that time. >> >> >> >>> > >> >> >> >>> > 3. Which ver (9 or 8.1.02 or 8.1) is better for our case >> where we >> >> >> just >> >> >> >>> need AR >> >> >> >>> > system only. >> >> >> >>> > We will be doing fresh installation of new Remedy ver and then >> >> will >> >> >> >>> move data >> >> >> >>> > from 7.1 to this new machine. >> >> >> >>> > Only must requirement is to have user tool >> >> >> >>> > >> >> >> >>> > Please update if anyone has any idea about it. >> >> >> >>> > >> >> >> >>> > Thanks, >> >> >> >>> > Anup >> >> >> >>> > >> >> >> >>> > >> >> >> >>> >> >> >> >> >> >> _______________________________________________________________________________ >> >> >> >>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> >> >>> > "Where the Answers Are, and have been for 20 years" >> >> >> >>> > >> >> >> >>> >> >> >> >>> >> >> >> >>> >> >> >> >> >> >> _______________________________________________________________________________ >> >> >> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> >> >>> "Where the Answers Are, and have been for 20 years" >> >> >> >>> >> >> >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> > >> >> >> > >> >> >> >> >> >> _______________________________________________________________________________ >> >> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> >> > "Where the Answers Are, and have been for 20 years" >> >> >> > >> >> >> >> >> >> >> >> >> >> >> >> _______________________________________________________________________________ >> >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> >> "Where the Answers Are, and have been for 20 years" >> >> >> >> >> > >> >> > >> >> >> _______________________________________________________________________________ >> >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> > "Where the Answers Are, and have been for 20 years" >> >> > >> >> >> >> >> >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> >> "Where the Answers Are, and have been for 20 years" >> >> >> > >> > >> _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > "Where the Answers Are, and have been for 20 years" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
