OK....In the hopes that any snickering has subsided from my last post.... I've been asked to perform the administrative tasks to install Right Answers in our ITSM 7.6.04 installation. One of the first items in the instructions (*Remedy Web Services Integration to RightAnswers Portals...The Basics*) is to make changes to the HPD:Help Desk form in Base Development mode - *If Neccesary.*
Now this seems a bit counter-intuitive to me. As I understand the whole concept of "Base Development" v. "Best Practice Customization", when making a change to the base form without the use of overlays, then there is a better then good chance that when I do an upgrade, I'm going to lose that change. Am I missing something? I should be doing this on an overlay. Correct? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
