Hi,
Yes. If you change an application using Overlays, it is more likely that you
will have trouble after an upgrade anyway. I try to minimize the impact on the
current application and create a minimal interface between existing and new
stuff.
It is also much easier to debug your solution if it is not too spaghetti
intermixed with ITSM...
Best Regards - Misi, RRR AB, http://rrr.se
> Misi,
>
> I'm curious, why would you avoid the overlays? Is it because of the added
> complexity it adds to upgrades?
>
> On Thu, Jul 16, 2015 at 7:55 AM, Misi Mladoniczky <[email protected]> wrote:
>
>> Hi,
>>
>> You should work in Best Practice Mode and try to use Custom objects as
>> much as
>> possible instead of modifying with Overlay.
>>
>> For example you might create a Custom Display-Only form that perfrorms
>> most of
>> the logic, and the create a custom filter attached to the HPD:HelpDesk form
>> that calls the Custom form using a Service Action.
>>
>> But if you need to store a foreign key or something, just go ahead and
>> create
>> an overlay and add your extra field.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > OK....In the hopes that any snickering has subsided from my last post....
>> >
>> > I've been asked to perform the administrative tasks to install Right
>> > Answers in our ITSM 7.6.04 installation. One of the first items in the
>> > instructions (*Remedy Web Services Integration to RightAnswers
>> > Portals...The Basics*) is to make changes to the HPD:Help Desk form in
>> Base
>> > Development mode - *If Neccesary.*
>> >
>> > Now this seems a bit counter-intuitive to me. As I understand the whole
>> > concept of "Base Development" v. "Best Practice Customization", when
>> making
>> > a change to the base form without the use of overlays, then there is a
>> > better then good chance that when I do an upgrade, I'm going to lose that
>> > change.
>> >
>> > Am I missing something? I should be doing this on an overlay. Correct?
>> >
>> > --
>> > Warren R. Baltimore II
>> > Remedy Developer
>> > 410-533-5367
>> >
>> >
>> _______________________________________________________________________________
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
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