Misi, I'm curious, why would you avoid the overlays? Is it because of the added complexity it adds to upgrades?
On Thu, Jul 16, 2015 at 7:55 AM, Misi Mladoniczky <m...@rrr.se> wrote: > Hi, > > You should work in Best Practice Mode and try to use Custom objects as > much as > possible instead of modifying with Overlay. > > For example you might create a Custom Display-Only form that perfrorms > most of > the logic, and the create a custom filter attached to the HPD:HelpDesk form > that calls the Custom form using a Service Action. > > But if you need to store a foreign key or something, just go ahead and > create > an overlay and add your extra field. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > OK....In the hopes that any snickering has subsided from my last post.... > > > > I've been asked to perform the administrative tasks to install Right > > Answers in our ITSM 7.6.04 installation. One of the first items in the > > instructions (*Remedy Web Services Integration to RightAnswers > > Portals...The Basics*) is to make changes to the HPD:Help Desk form in > Base > > Development mode - *If Neccesary.* > > > > Now this seems a bit counter-intuitive to me. As I understand the whole > > concept of "Base Development" v. "Best Practice Customization", when > making > > a change to the base form without the use of overlays, then there is a > > better then good chance that when I do an upgrade, I'm going to lose that > > change. > > > > Am I missing something? I should be doing this on an overlay. Correct? > > > > -- > > Warren R. Baltimore II > > Remedy Developer > > 410-533-5367 > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
