Thanks folks! Tauf, I think I agree. I suspect this is just a fine example of poorly worded instructions.
On Thu, Jul 16, 2015 at 8:04 AM, Tauf Chowdhury <[email protected]> wrote: > ** > I think the "if necessary" is for installations where Overlays have not > yet been implemented. For example, they may have gone live without using > overlays and done other customizations in base dev mode and that is how > they are operating. > If you're already using overlays and developing in BP mode, then you > should use overlays if applicable. > > Sent from my iPhone > > On Jul 16, 2015, at 7:50 AM, Warren R. Baltimore II < > [email protected]> wrote: > > ** > OK....In the hopes that any snickering has subsided from my last post.... > > I've been asked to perform the administrative tasks to install Right > Answers in our ITSM 7.6.04 installation. One of the first items in the > instructions (*Remedy Web Services Integration to RightAnswers > Portals...The Basics*) is to make changes to the HPD:Help Desk form in > Base Development mode - *If Neccesary.* > > Now this seems a bit counter-intuitive to me. As I understand the whole > concept of "Base Development" v. "Best Practice Customization", when making > a change to the base form without the use of overlays, then there is a > better then good chance that when I do an upgrade, I'm going to lose that > change. > > Am I missing something? I should be doing this on an overlay. Correct? > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
