i've seen this issue and normally you are running the version in thee database does not match with your application
2015-08-28 13:09 GMT-05:00 Fannin, Teresa S. < [email protected]>: > ** > > I am getting arerror 92 error. > > Also in the arerror.log file am getting > > Fri Aug 28 11:31:06 2015 Code: c0000005 > > Operation: ARDBCGetEntry > > VendorName: REMEDY.ARDBC.SERVER.ADMINISTRATION > > Plugin-Lib: ServerAdmin.dll > > Access Addr: 00000024 > > Stack Begin: > > Addr: 77B622B2 > > Addr: 7C34F639 > > Addr: 016119A0 > > Stack End > > > > Fri Aug 28 11:31:06 2015 390695 : AR System server terminated - fatal > error occurred in ARSERVER (ARNOTE 21) > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Grooms, Frederick W > *Sent:* Friday, August 28, 2015 12:43 PM > *To:* [email protected] > *Subject:* Re: Server Information > > > > ** > > Are you are getting an error in your log files? > > > > If you let it time out a couple of times do you get an actual error > message? > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Fannin, > Teresa S. > *Sent:* Friday, August 28, 2015 11:07 AM > *To:* [email protected] > *Subject:* Server Information > > > > ** > > All, > > If I select Server Information I get a timeout error. System 8.1 ITSM, > Windows 8, SQl DB 12. > > Working with BMC they suggest to delete the following and reimport from > the serveradmin.def file. > > 1) AR System Administration: Add Or Remove Licenses > > 2) AR System Administration: License Review > > 3) AR System Administration: Server Information > > 4) AR System Administration: Support Form > > > > Now, import serveradmin.def file by using developer studio to re-import > all the above forms back to remedy. > > The default location of the serveradmin.def is :- > > \ARserver installation directory\ arsever name\arserver\install > form\en\serveradmin.def. > > > > AR System Administration: Add Or Remove Licenses could not be found in > the def file > > AR System Administration: License Review replaced with the one > from the def file > > AR System Administration: Server Information replaced with the one > from the def file > > AR System Administration: Support Form replaced with the > one from the def file > > > > Restart services. > > > > > > But still have the same problem. > > > > Any ideas? > > Thanks, > > Teresa > > > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
