Looks like you have a bug to open with BMC. A plugin should never be able to
kill the server process
I've seen the ServerAdmin plugin fail for different reasons.
Sometimes it won't resolve and comes up looking for a server of
{yourServerName}.dummy.host.com (You can see this in the plugin.log)
There are not enough rows in the table (Plugin Server Settings) to display
all entries. (ARWARN 47006)
Fred
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Fannin, Teresa S.
Sent: Friday, August 28, 2015 1:10 PM
To: [email protected]
Subject: Re: Server Information
**
I am getting arerror 92 error.
Also in the arerror.log file am getting
Fri Aug 28 11:31:06 2015 Code: c0000005
Operation: ARDBCGetEntry
VendorName: REMEDY.ARDBC.SERVER.ADMINISTRATION
Plugin-Lib: ServerAdmin.dll
Access Addr: 00000024
Stack Begin:
Addr: 77B622B2
Addr: 7C34F639
Addr: 016119A0
Stack End
Fri Aug 28 11:31:06 2015 390695 : AR System server terminated - fatal error
occurred in ARSERVER (ARNOTE 21)
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Grooms, Frederick W
Sent: Friday, August 28, 2015 12:43 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: Server Information
**
Are you are getting an error in your log files?
If you let it time out a couple of times do you get an actual error message?
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Fannin, Teresa S.
Sent: Friday, August 28, 2015 11:07 AM
To: [email protected]<mailto:[email protected]>
Subject: Server Information
**
All,
If I select Server Information I get a timeout error. System 8.1 ITSM,
Windows 8, SQl DB 12.
Working with BMC they suggest to delete the following and reimport from the
serveradmin.def file.
1) AR System Administration: Add Or Remove Licenses
2) AR System Administration: License Review
3) AR System Administration: Server Information
4) AR System Administration: Support Form
Now, import serveradmin.def file by using developer studio to re-import all the
above forms back to remedy.
The default location of the serveradmin.def is :-
\ARserver installation directory\ arsever name\arserver\install
form\en\serveradmin.def.
AR System Administration: Add Or Remove Licenses could not be found in the
def file
AR System Administration: License Review replaced with the one from
the def file
AR System Administration: Server Information replaced with the one from
the def file
AR System Administration: Support Form replaced with the one
from the def file
Restart services.
But still have the same problem.
Any ideas?
Thanks,
Teresa
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